Country Lodge Nursing Home provides personal and nursing care to up to 26 people with a range of health care needs in one adapted building. At the time of our inspection there were 23 people using the service.
People’s experience of using this service and what we found
People were safe living at Country Lodge Nursing Home. One person said, “The staff, and the food, are superb. We are being attended to by a group of ladies who will do anything for you”. Staffing levels were sufficient to meet people’s needs. Staff attended to people’s needs promptly when they used their call bells. People received their medicines as required.
People were complimentary about staff and a relative told us, “She loves them all. They are very attentive and treat everyone as an individual. They accommodate any meal requests people have. For example, my Mum had a marmalade sandwich for breakfast as this is something she can manage better than toast or cereal. Anything she wants, they will make it for her”. People had access to healthcare professionals as needed.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
The registered manager was sensitive and responsive to people’s needs. Residents’ meetings enabled people to make suggestions which were listened to. One person told us, “I suggested we choose a small, medium or large meal when we order our lunches to avoid unnecessary waste. They haven’t started it yet, but they did say they would do”. Audits had been implemented to monitor the quality of care and the home overall.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection and update
The last rating for this service was requires improvement (published 24 April 2020). At this inspection we found improvements had been made and the rating has improved to good.
Why we inspected
We undertook this inspection to see whether improvements had been made following the last inspection.
We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively. This included checking the provider was meeting COVID-19 vaccination requirements.
For those key questions not inspected, we used the ratings awarded at the last inspection to calculate the overall rating.
The overall rating for the service has changed from requires improvement to good based on the findings of this inspection.
You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Country Lodge Nursing Home on our website at www.cqc.org.uk.
We will continue to monitor information we receive about the service, which will help inform when we next inspect.