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Country Lodge Nursing Home Requires improvement

Inspection Summary


Overall summary & rating

Requires improvement

Updated 24 April 2020

About the service

Country Lodge Nursing Home is a residential care home providing personal and nursing care up to 26 older people. At the time of our inspection visit there were 23 people living in the home. The home is an adapted house with some purpose built areas. There are lifts to enable people to access all areas of the home.

People’s experience of using this service and what we found

People had experienced care that was not monitored adequately, and this had resulted in some risks not being managed effectively. Current good practice that reduced risks to people and respected their legal rights was not embedded. The heightened risks had not had an impact on people, and they were happy with the care they received.

The registered manager and new owners of the home were extremely responsive in reviewing and addressing shortfalls identified. They put in place a robust plan of actions. We have not been able to assess the sustainability of this plan at the time of reporting.

People felt safe and spoke highly of the staff who supported them. The staff understood their responsibilities and how to protect people from abuse. There were enough staff to meet people’s needs and keep them safe.

There were organised activities, informal chats and entertainment which provided people with meaningful things to do with their time. People were supported to maintain contact with friends and family members.

People were supported to have choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; however, the policies and systems in the service did not support this practice within the framework of the Mental Capacity Act. Staff respected people’s choices and preferences.

People were cared for by staff who knew them well and were kind and compassionate. Staff were committed to the home and wanted to provide the best care they could. People had built strong relationships with staff and appreciated the familiarity they had.

People were supported to eat and drink safely. Recording related to hydration was not adequate.

People received care and support in a way that met their personal needs and enabled them to live the way they chose to. The recording of some aspects of care was not up to date.

Rating at last inspection

The last rating for this service was good (published May 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up: We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received, we may inspect sooner.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Inspection areas

Safe

Requires improvement

Updated 24 April 2020

The service was not always safe.

Details are in our safe findings below.

Effective

Requires improvement

Updated 24 April 2020

The service was not always effective.

Details are in our effective findings below

Caring

Good

Updated 24 April 2020

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 24 April 2020

The service was responsive.

Details are in our responsive findings below.

Well-led

Requires improvement

Updated 24 April 2020

The service was not always well-led.

Details are in our well-Led findings below.