The Care Quality Commission
  • Services in your home
  • Homecare service

Archived: Sheild Recruitment Limited

Overall: Good read more about inspection ratings

Aspect Court, 47 Park Square East, Leeds, West Yorkshire, LS1 2NL 07702 674834

Provided and run by:
Shield Recruitment Limited

Important: This service is now registered at a different address - see new profile
Important: This service was previously registered at a different address - see old profile

All Inspections

11 August 2015

During a routine inspection

We undertook an announced inspection of Shield Recruitment on 11 August 2015. We gave the provider 48 hours’ notice of our visit to ensure that the Registered Manager of the service would be available.

Shield Recruitment provides personal care services to people in their own homes. At the time of our inspection only one person was receiving a personal care service.

At our last inspection in June 2013 the service was judged to be meeting all of the regulations we inspected at that time.

The service had a registered manager in place. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

Care workers, the person who used the service and their relative told us they were able to speak to the registered manager if they had any concerns. Care workers had received supervisions every three months and yearly appraisals.

We spoke to the person who received care/support from the agency, one relative and two care workers. The person we spoke with said that they felt safe in their home whilst care and support was provided.

Records we looked at and in our discussions with care workers we found care workers received regular training and were knowledgeable about their roles and responsibilities. They had the skills, knowledge and experience required to support people with their care and support needs.

The person who used the service told us they were supported to eat and drink. Family and care workers supported them to healthcare appointments and provided personal care as required to meet the person’s needs.

Shield Recruitment had a complaints procedure in place. People who used the service, their relatives and staff knew how to complain. No complaints had been received since the last inspection.

There was an accident and incident file in place within the agency. At the time of our inspection there had been no accidents or incidents.

30 September and 2 October 2014

During a routine inspection

The inspection visit was carried out by one inspector. During the inspection, we spoke with the registered manager, care staff employed by the service, and providers who used staff employed by the service to provide support to people in their care. We looked at staff records and records used to monitor the quality of service.

We considered all the evidence we had gathered under the outcomes we inspected. We used the information to answer the five key questions we always ask;

' Is the service safe?

' Is the service effective?

' Is the service caring?

' Is the service responsive?

' Is the service well led?

This is a summary of what we found. The summary describes what we observed, the records we looked at and what people who used the service and the staff told us.

Is the service Safe?

The provider had robust recruitment processes in place. This reduced the risk of the service employing staff who were not suitable to work with vulnerable people.

Is the service Effective?

We did not look at regulations under this domain at this inspection.

Is the service Caring?

Staff we spoke with told us they were provided with time to familiarise themselves with people they were providing support to before they provided any care. The service worked with providers to ensure people received consistent support from staff they were familiar with.

Providers we spoke with told us staff had the skills and experience to meet people's needs and that staff were caring.

Is the service Responsive?

The registered manager used feedback from providers to deploy staff to services where they were best suited to people who used the service.

Is the service Well led?

The provider had an effective system to regularly assess and monitor the quality of the service that people received. Each of the providers we contacted told us they were consulted regularly as part of the service's quality monitoring.