Archived: Sheild Recruitment Limited

Updated 11 September 2015

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

The inspection took place on 11 August 2015 and the visit was announced. We gave the provider 48 hours' notice of the inspection. We did this to make sure the registered manager would be at the service as sometimes the registered manager is out of the office supporting care workers or visiting people who used the service. This inspection was carried out by one adult social care inspector.

Prior to inspection we reviewed all the information held about the home. The provider had not been asked to provide a provider information return (PIR). This is a document that provides relevant up to date information about the agency that is provided by the manager or owner of the agency to the Care Quality Commission.

We spoke to the person who received care/support from Shield Recruitment, one relative and two care workers.

During the inspection we went to the providers head office and spoke to the registered manager. We reviewed the support plan of the person that used the service, reviewed the records of two staff that supported the person, and the records relating to the management of the service. We spoke on the phone with two care workers. We visited the person who used the service and one relative of person who used the service in their own home.

Updated 11 September 2015

We undertook an announced inspection of Shield Recruitment on 11 August 2015. We gave the provider 48 hours’ notice of our visit to ensure that the Registered Manager of the service would be available.

Shield Recruitment provides personal care services to people in their own homes. At the time of our inspection only one person was receiving a personal care service.

At our last inspection in June 2013 the service was judged to be meeting all of the regulations we inspected at that time.

The service had a registered manager in place. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

Care workers, the person who used the service and their relative told us they were able to speak to the registered manager if they had any concerns. Care workers had received supervisions every three months and yearly appraisals.

We spoke to the person who received care/support from the agency, one relative and two care workers. The person we spoke with said that they felt safe in their home whilst care and support was provided.

Records we looked at and in our discussions with care workers we found care workers received regular training and were knowledgeable about their roles and responsibilities. They had the skills, knowledge and experience required to support people with their care and support needs.

The person who used the service told us they were supported to eat and drink. Family and care workers supported them to healthcare appointments and provided personal care as required to meet the person’s needs.

Shield Recruitment had a complaints procedure in place. People who used the service, their relatives and staff knew how to complain. No complaints had been received since the last inspection.

There was an accident and incident file in place within the agency. At the time of our inspection there had been no accidents or incidents.