- Independent hospital
Rivers Hospital
Assessment report published 14 October 2026
Contents
Ratings - Diagnostic imaging
Our view of the service
The Rivers Hospital is an independent hospital based in Sawbridgeworth, Hertfordshire. The hospital first opened in 1992 and operates under the Ramsay Health Group. We inspected this service on 15 April 2026. This inspection was carried out as a scheduled, unannounced inspection.
The diagnostic imaging service is provided within the hospital. The department consists of 1 conventional x-ray, 1 fluoroscopy room, 1 mammography room 1 DEXA Scanner, 1 Computed Tomography (CT) scanner, and 1 Magnetic Resonance Imaging (MRI) scanner. These are spread over 2 floors, and both floors have a waiting area with changing room facilities. The service has an x-ray facility with computed radiography (CR), which was the digital replacement of conventional x-ray film. X-rays were taken in a single use treatment room.
Patients are referred to the service by their private consultant and some patients are referred by their NHS GP. The service covers Sawbridgeworth and surrounding areas.
The service was registered with the Care Quality Commission (CQC) to provide diagnostic and screening procedures. Diagnostic imaging was offered by the service to support its primary function of orthopaedic medicine.
We found staff provided kind and compassionate care and patients were positive about their experiences.
We found the service had safe systems in place and the service maintained equipment regularly.
People's experience of this service
Patients were positive about their experiences of using the service. Patients said staff communicated clearly and were clear about waiting times. Patients told us it was easy to contact the service and patients found it easy to access the building. Patients told us staff were very welcoming and warm and they felt confident staff contacted them regularly. In the patient satisfaction survey, in March 2026 83.3% of patients reported they had an excellent experience and 15.5% of patients reported they had a very good or good experience.