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Crossroads Caring for Carers Good

Inspection Summary


Overall summary & rating

Good

Updated 27 April 2019

About the service: Crossroads Caring for Carers Wokingham is a charity run domiciliary care agency. Crossroads provides non-emergency support to people who are carers in their own home. Crossroads provides this support for both older people and children. The aim of the service is to provide short periods of respite for the carer by giving care and support to the person they care for. At the time of our inspection the service was supporting 23 people who were receiving person care.

People’s experience of using this service:

¿The registered manager reviewed, assessed and monitored the quality of service provided

¿ Recruitment processes were in place to make sure, as far as possible, that people were

protected from staff being employed who were not suitable.

¿ People’s medication was handled safely.

¿ All staff training records were up to date and complete.

¿ People’s needs were assessed, planned and reviewed to ensure they received support that met their changing needs.

¿Staff understood how to keep people safe and their responsibilities for reporting accidents, incidents or concerns. The registered manager had the knowledge to identify safeguarding concerns and to act on these appropriately.

¿ People views on their relative’s support was regularly sort.

¿ Relatives knew how to complain and knew the process to follow if they had concerns.

¿ The service regularly received positive feedback from people they supported

¿ One person stated, “We are very happy with the service. Everyone, all the carers and administration staff, are considerate and very kind.”

¿ ¿Recruitment processes were in place to make sure, as far as possible, people were protected from staff being employed who were not suitable.

¿People's right to confidentiality was protected and their diversity needs were identified and incorporated into their support plans where applicable.

Rating at last inspection: Good (Report published September 2016)

Why we inspected: This was a planned comprehensive inspection based on the rating at the last inspection.

Follow up: We will continue to monitor all information we receive about this service. This informs our ongoing assessment of their risk profile and ensures we are able to schedule the next inspection accordingly.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk.

Inspection areas

Safe

Good

Updated 27 April 2019

The service was Safe

Details are in our Safe findings below.

Effective

Good

Updated 27 April 2019

The service was Effective

Details are in our Safe findings below.

Caring

Good

Updated 27 April 2019

The service was Caring

Details are in our Safe findings below.

Responsive

Good

Updated 27 April 2019

The service was Responsive

Details are in our Safe findings below.

Well-led

Good

Updated 27 April 2019

The service was Well Led

Details are in our Safe findings below.