• Services in your home
  • Homecare service

Archived: Crossroads Caring for Carers

Overall: Good read more about inspection ratings

Wokingham Hospital, 41 Barkham Road, Wokingham, Berkshire, RG41 2RE (0118) 979 5324

Provided and run by:
Crossroads Caring For Carers Wokingham Limited

Latest inspection summary

On this page

Background to this inspection

Updated 27 April 2019

The inspection:

‘We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Act, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.’

There was a registered manager in post, a registered manager is a person who has registered with the Care Quality Commission to manage the service.

Like registered providers, they are 'registered persons'. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run. The service a registered manager and an assistant manager.

Inspection team: One inspector carried this inspection

Notice of inspection:

We gave the service 48 hours’ notice of the inspection visit because it is a small service and we needed to make sure the relevant staff and information would be available in the office.

The inspection site visit took place on 25 March 2019. We visited the office location to see the office staff and to review care records and policies and procedures. The registered manager and assistant manager was available and assisted us on the day of the visit.

What we did:

¿ Before the inspection site visit we looked at information we have gathered about the service. The previous registered manager completed a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. This information helps support our inspection. We looked at the PIR and at all the information we had collected about the service.

¿ We looked at the notifications we had received for this service. Notifications are information about important events the service is required to send us by law.

¿ We contacted all members of staff asking for feedback on working for the service and

received a response from six

During the inspection we spoke with the Registered Manager and the assistant manager. We also gathered information about:

¿

¿ Four people’s care plans, daily notes, monitoring records, risk assessments and medication sheets.

¿ One recruitment record

¿ Records of compliments.

¿ Training matrix

¿ Supervision Matrix

After the inspection additional information was gathered

¿ The Registered Manager’s quality assurance audit

¿ Policies and procedures

¿ Feedback from four relatives

¿ Feedback from six staff members

Overall inspection

Good

Updated 27 April 2019

About the service: Crossroads Caring for Carers Wokingham is a charity run domiciliary care agency. Crossroads provides non-emergency support to people who are carers in their own home. Crossroads provides this support for both older people and children. The aim of the service is to provide short periods of respite for the carer by giving care and support to the person they care for. At the time of our inspection the service was supporting 23 people who were receiving person care.

People’s experience of using this service:

¿The registered manager reviewed, assessed and monitored the quality of service provided

¿ Recruitment processes were in place to make sure, as far as possible, that people were

protected from staff being employed who were not suitable.

¿ People’s medication was handled safely.

¿ All staff training records were up to date and complete.

¿ People’s needs were assessed, planned and reviewed to ensure they received support that met their changing needs.

¿Staff understood how to keep people safe and their responsibilities for reporting accidents, incidents or concerns. The registered manager had the knowledge to identify safeguarding concerns and to act on these appropriately.

¿ People views on their relative’s support was regularly sort.

¿ Relatives knew how to complain and knew the process to follow if they had concerns.

¿ The service regularly received positive feedback from people they supported

¿ One person stated, “We are very happy with the service. Everyone, all the carers and administration staff, are considerate and very kind.”

¿ ¿Recruitment processes were in place to make sure, as far as possible, people were protected from staff being employed who were not suitable.

¿People's right to confidentiality was protected and their diversity needs were identified and incorporated into their support plans where applicable.

Rating at last inspection: Good (Report published September 2016)

Why we inspected: This was a planned comprehensive inspection based on the rating at the last inspection.

Follow up: We will continue to monitor all information we receive about this service. This informs our ongoing assessment of their risk profile and ensures we are able to schedule the next inspection accordingly.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk.