Last updated 20 September 2016
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This inspection took place on the 30 August 2016. It was carried out by one inspector.

We gave the service 48 hours’ notice of the inspection because it is small and office based and we needed to be sure that relevant staff were available.

Before the inspection the registered manager completed a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. We looked at the PIR and at all the information we had collected about the service. This included previous inspection reports and information received from health and social care professionals. We also looked at notifications the service had sent us. A notification is information about important events, which the service is required to tell us about by law.

We spoke with the registered manager and the assistant manager. We received feedback and specific comments from two people and nine relatives of people who use the service. We also received feedback from five care staff and three health and social care professionals.

We looked at four people’s records and documentation that was used by the service to monitor their care. In addition we looked at three staff recruitment files of the most recently appointed staff. We also looked at staff training records and other records used to measure the quality of the services.