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Archived: Sunrise Operations Fleet Limited Good

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Reports


Inspection carried out on 25 October 2016

During a routine inspection

We inspected Sunrise Operations Fleet Limited on the 25 and 26 October 2016. Sunrise Fleet provides accommodation and personal care to older people. The home also has a specific care unit for people living with dementia. The home offers a service for up to 78 people. At the time of our visit 76 people were using the service; however three people were independent with their care needs. This was an unannounced inspection.

We last inspected the home in January 2014 and found the provider was meeting the relevant regulations.

There was a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People enjoyed living in Sunrise Fleet. People told us they felt safe at the service and enjoyed active and social lives. People had access to a range of activities and events which was tailored to their individual needs and preferences. People felt cared for and happy. Relatives spoke positively about the service and felt they had peace of mind that their loved ones were safe.

People were supported with their ongoing healthcare needs. The home employed wellbeing team leaders who helped co-ordinate and arrange people’s healthcare appointments and needs. The wellbeing team linked with people’s GP to ensure people had access to the healthcare they needed. People received their medicines as prescribed. Where people were able to staff supported them to self-administer and manage their medicines.

People had access to plenty of food and drink. People told us they enjoyed the food they received within the home, and spoke positively about the home’s bistro and access to all the food and fluid they needed. Where people needed support to meet their nutritional needs, these needs were met.

People were supported by staff who were supported and trained to meet people’s individual needs. Staff were supported to develop and access additional training to further improve their skills.

Staff benefitted from strong leadership from a committed management team. There were enough staff with appropriate skills deployed to meet the needs of people living at the service. Staff spoke positively about the support they received from the manager and the provider.

People and their relatives spoke positively about the management of the service. The registered manager ensured people, their relatives and external healthcare professionals’ views were listened to and acted upon. The registered manager and provider had systems to assess, monitor and improve the quality of service people received at Sunrise Operations Fleet Limited.

Inspection carried out on 13 January 2014

During a routine inspection

We saw that people were being treated with dignity and respect and people's independence was encouraged. People were spoken to in a respectful way. We spoke with family members and they felt that their relatives were very well cared for and that they were involved in making decisions about their relative�s care and treatment.

We were shown people�s bedrooms. People�s bedrooms were personalised and met the individual needs of people using the service. For example people had bought their own furniture, pictures and family photographs with them when they moved into the home.

People chose how to occupy themselves in the service. We observed that people were spending time in the communal areas watching television and interacting with each other whilst listening to music. We observed staff spending the majority of their time with people who used the service. We observed the "Memory cafe" taking place. We saw that people really benefited from this session and were all happy singing along to old songs.

The provider had very thorough and effective systems in place to monitor quality assurance within the home.

Inspection carried out on 14 March 2013

During a routine inspection

We spoke with five people using the service. They told us the home was �very comfortable� and the staff were �good and know what they are doing.� They were content with the care and support they received and staff sought their consent and permission before delivering care. They said they knew they could complain to the manager, but they had had no problems to complain about.

We found that people�s consent was obtained before care was delivered. If there was any doubt about their ability to consent, family members and other healthcare professionals were consulted. People�s support needs were assessed and their individual support plans reflected their needs. Care and support were delivered according to plans which were reviewed regularly. People were protected from the risk of abuse. We found that the necessary checks were made before employees started work and that there were effective recruitment and induction processes. Systems were in place to respond to complaints and comments, and people were aware of them and confident they would be listened to if they complained.

Inspection carried out on 9 June 2011

During an inspection looking at part of the service

People told us that they were happy with the care they received. One person told us that there were plenty of interesting things to do, including trips, exercise classes and activities. We were told that their health was well looked after.

People told us that staff were respectful and kind. They also said that staff encouraged them to maintain their independence.

We asked five people who used the service about the support that they received with medication from staff. They confirmed that staff gave them the help with their medicines that they needed it. When medicines were ordered for them by staff, they arrived in time. One person told us that they liked to receive their medicines early in the morning, and this request had been respected.

Inspection carried out on 8 December 2010

During an inspection in response to concerns

People who lived at the home and their relatives told us they were satisfied with the quality of care and support provided. However, health care professionals had a number of ongoing concerns about how well the service was meeting people�s needs. They are working with the home to improve the quality of care provided.

Reports under our old system of regulation (including those from before CQC was created)