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Archived: Sunrise Operations Fleet Limited Good

The provider of this service changed - see new profile

Inspection Summary


Overall summary & rating

Good

Updated 12 January 2017

We inspected Sunrise Operations Fleet Limited on the 25 and 26 October 2016. Sunrise Fleet provides accommodation and personal care to older people. The home also has a specific care unit for people living with dementia. The home offers a service for up to 78 people. At the time of our visit 76 people were using the service; however three people were independent with their care needs. This was an unannounced inspection.

We last inspected the home in January 2014 and found the provider was meeting the relevant regulations.

There was a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People enjoyed living in Sunrise Fleet. People told us they felt safe at the service and enjoyed active and social lives. People had access to a range of activities and events which was tailored to their individual needs and preferences. People felt cared for and happy. Relatives spoke positively about the service and felt they had peace of mind that their loved ones were safe.

People were supported with their ongoing healthcare needs. The home employed wellbeing team leaders who helped co-ordinate and arrange people’s healthcare appointments and needs. The wellbeing team linked with people’s GP to ensure people had access to the healthcare they needed. People received their medicines as prescribed. Where people were able to staff supported them to self-administer and manage their medicines.

People had access to plenty of food and drink. People told us they enjoyed the food they received within the home, and spoke positively about the home’s bistro and access to all the food and fluid they needed. Where people needed support to meet their nutritional needs, these needs were met.

People were supported by staff who were supported and trained to meet people’s individual needs. Staff were supported to develop and access additional training to further improve their skills.

Staff benefitted from strong leadership from a committed management team. There were enough staff with appropriate skills deployed to meet the needs of people living at the service. Staff spoke positively about the support they received from the manager and the provider.

People and their relatives spoke positively about the management of the service. The registered manager ensured people, their relatives and external healthcare professionals’ views were listened to and acted upon. The registered manager and provider had systems to assess, monitor and improve the quality of service people received at Sunrise Operations Fleet Limited.

Inspection areas

Safe

Good

Updated 12 January 2017

The service was safe. People felt safe living at the home. Staff understood their responsibilities to protect people from harm and report any concerns.

The environment was maintained and staff were aware of how to protect people from the risks associated with their care. People received their medicines as prescribed.

There were enough staff deployed to meet the personal care needs of people.

Effective

Good

Updated 12 January 2017

The service was effective. Care staff had access to the training and support they needed to meet people�s needs. Managers ensured care staff had the information they needed to meet people�s needs.

People were supported to make day to day decisions around their care. People�s care documents reflected their capacity to make choices about their day. Where people could become anxious, staff were given support to recognise their anxieties and meet their needs.

People received the nutritional support they needed. People were supported and often escorted to attend healthcare appointments. Healthcare professionals felt there was strong communication links with the service.

Caring

Good

Updated 12 January 2017

The service was caring. Care staff knew people well and what was important to them.

People�s dignity was promoted and care staff assisted them to ensure they were kept clean and comfortable. People�s independence and individuality were respected

Care staff engaged with people positively, which had a clear benefit for people.

Responsive

Outstanding

Updated 12 January 2017

The service was very responsive. People were supported to enjoy a busy and active social life at the service. There was a range of activities which were tailored to people�s individual needs and interests.

People�s needs were assessed and a current and accurate record of their care needs was maintained. Staff identified when people�s needs were changing. Management supported staff to have the information they needed to support people in the best possible way.

People and their relatives told us they felt involved and their concerns and complaints were listened to and acted upon.

Well-led

Good

Updated 12 January 2017

The service was well led. The registered manager and provider had ensured there were systems in place, which could be regularly accessed in order to, monitor and continually improve the quality of service people received.

People and their relatives� views regarding the service were sought and acted upon.

Relatives, healthcare professionals and staff spoke positively about the service. Staff were supported to develop and take on additional responsibilities within the service.