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Inspection Summary


Overall summary & rating

Good

Updated 9 May 2019

This inspection took place on 04 April 2019 and was announced. We gave the provider 48-hour notice so we could be sure someone would be available to meet with us. The inspection was completed by one inspector.

About the service:

Care 2 U is a domiciliary care agency. It provides personal care to people living in their own homes. There was a registered manager in post. 'A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are 'registered persons'. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.'

People’s experience of using this service:

People told us they felt safe with the staff who supported them. People told that staff were kind and considerate. Relative spoken with told us that the staff were respectful.

There were sufficient staff available to support people and calls were completed on time. People reported no missed calls so people care needs were met.

People had support with their medication when required from staff. Staff had completed training in the safe administration of medication and various other training to ensure people were supported by experienced staff who had the right skills.

Risks associated with people care had been assessed to protect people from the risk of avoidable harm. Risk assessments were updated when required in full consultation with the individual.

Staff were aware of how to protect people from the risk of abuse and confirmed who they would report any concerns to, including external agencies if required. The registered manager ensured only suitable people worked at the agency.

Recruitment checks were completed and included references and checks with the Disclosure and Barring Service. (DBS)

People confirmed the care they received met their individual preferences and choices. Care plans were reflective of people's current needs.

There was a complaints procedure to enable people to make complaints and people spoken with were aware of these procedures. People told us they felt that the registered manager and staff would address any concern they had.

People and their relatives told us that staff were very kind and caring and treated them with dignity and respect.

The registered manager had systems in place to review and monitor the service provided and peoples views was sought.

This was a planned inspection.

Rating at last inspection: The last inspection was completed on 28 July 2016 and was rated as Good. At this inspection the service continued to be rated as Good

Why we inspected: This was a planned inspection.

Enforcement Not required

Follow up: We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received we may inspect sooner.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Inspection areas

Safe

Good

Updated 9 May 2019

The service was safe.

Details are in our Safe findings below.

Effective

Good

Updated 9 May 2019

The service was effective.

Details are in our Effective findings below.

Caring

Good

Updated 9 May 2019

The service was caring.

Details are in our Caring findings below.

Responsive

Good

Updated 9 May 2019

The service was responsive.

Details are in our Responsive findings below.

Well-led

Good

Updated 9 May 2019

The service was well-led.

Details are in our Well Led findings below