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Archived: Stanshawes Care Home Good

Inspection Summary


Overall summary & rating

Good

Updated 25 September 2019

About the service

Stanshawes is a care home that provides personal and nursing care for up to 48 older people. The service is provided in accommodation over two floors. At the time of the inspection, 40 people were living at the home.

People’s experience of using this service and what we found

People continued to receive a service that was safe. The registered manager and staff understood their role and responsibilities to keep people safe from harm. People were supported to take risks, promote their independence and follow their interests. Risks were assessed and plans put in place to keep people safe. There was enough staff to safely provide care and support to people. Checks were carried out on staff before they started work to assess their suitability to support vulnerable people. Medicines were well managed and people received their medicines as prescribed. People were protected by the homes infection control policy and procedures.

The service remained effective in meeting people’s needs. Staff received regular supervision and the training needed to meet people’s needs. Arrangements were made for people to see a GP and other healthcare professionals when they needed to do so. People were supported to enjoy a healthy, nutritious, balanced diet whilst promoting and respecting choice.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The service was caring and put people at the heart of everything they did. We were introduced to people throughout our visit and they welcomed us. People appeared relaxed and comfortable in their home. The feedback we received from them and family was positive. One person told us, “The staff are all lovely, I couldn’t wish for a better place to live”. Staff had a good awareness of individuals' needs and treated people in a warm and respectful manner. They were knowledgeable about people's lives before they started using the service.

The service was responsive to people’s health and social needs. People received person centred care and support. Regular monitoring and reviews meant that referrals had been made to health and social care professionals. Where necessary care and support had been changed to accurately reflect people's needs and improve their health and wellbeing. People were offered a range of activities both at the service and in the local community. People were encouraged to make their views known and the service responded by making changes.

People benefitted from a service that was very well led. The registered manager, deputy and staff team maintained a clear focus on continually seeking to improve the service people received. Everyone demonstrated strong values and, a desire to learn about and implement best practice throughout the service. Good quality assurance systems were in place and based upon regular, scheduled audits, which identified any action required to make improvements. This meant the quality of service people received was monitored on a regular basis and, where shortfalls were identified they were acted upon.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was Good (published January 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 25 September 2019

The service was safe.

Details are in our effective findings below.

Effective

Good

Updated 25 September 2019

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 25 September 2019

The service was caring.

Details are in our effective findings below.

Responsive

Good

Updated 25 September 2019

The service was responsive.

Details are in our effective findings below.

Well-led

Good

Updated 25 September 2019

The service was well led.

Details are in our effective findings below.