Last updated 11 May 2019
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

The inspection took place on 10 January 2019, was unannounced and undertaken by one adult social care inspector.

Prior to the inspection we looked at the information we had received about the service since the home was opened in January 2018. This information included notifications submitted by the service. Notifications are information about specific important events the service is legally required to report to us. This is the first inspection of the service since registration.

During our inspection we spoke with seven people who lived at The Meadows and six relatives. We spent a period observing how people were spending their time and the interactions between them and the staff team. We did this to assess what the quality of care was for those people who could not describe this for themselves. This was because some people had a degree of cognitive impairment or were living with dementia.

We spoke with the registered manager, the deputy and 13 other members of staff from the care team, housekeeping and catering, maintenance and administration.

We looked at seven people’s electronic care records and other records relating to their care. We looked at six staff employment records, their supervision and training records. We also looked at key policies and procedures, checks and audits that had been completed to assess the quality and safety of the service and minutes of staff meetings.

During the inspection we spoke with three healthcare professionals who were visiting the service. We also spoke to one social care professional by telephone who was very involved with six people who lived at the service. All their comments have been included in the main body of the report.