Last updated 12 March 2019
We carried out our inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. Our inspection checked whether the provider was meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This inspection took place on 11 February 2019, it was unannounced and was completed by one inspector.

The service had a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run. At the time of our inspection a manager was registered with us.

Prior to the inspection we reviewed the information we held about Croham Place including notifications we had received. Notifications are information about important events the provider is required to tell us about by law. We asked the provider to complete a Provider Information Return (PIR). This is a form that asks the provider to share with us some key information about the service, what the service does well and improvements they plan to make.

During the inspection we spoke with seven people, one relative, the GP who provided healthcare to the home, a volunteer, three care staff, the chef, the deputy manager and the registered manager. We reviewed five people’s care records which included needs and risk assessments, care plans, health information and support plans and medicines administration records. We reviewed three staff files which included pre-employment checks, training records and supervision notes. We read team meeting minutes, compliments and complaints and the provider’s quality assurance records.

Following the inspection, we contacted three relatives and one health and social care professional to gather their views about the service people were receiving.