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Inspection Summary


Overall summary & rating

Good

Updated 20 September 2017

Amara Care is a Domiciliary Care Agency that provides care and support services to people who live in supported living arrangements. The aim of the service is to provide people with the support they need to live as independently as possible.

Amara Care also provides personal care to help support people who live in their own home. The service specialises in providing support and treatment for people who are living with dementia, people who have learning disabilities and people who have mental health needs. People of all ages are supported, including children, young people and adults.

At the last inspection on the 8 June 2015, the service was rated Good. At this inspection we found the service remained Good.

The service was managed by a registered manager in post. A registered manager is a person who has registered with CQC to manage the service. Like registered providers, they are ‘registered persons.’ Registered persons have a legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

Personalised care was delivered through individualised care plans and risk assessments. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

Staff were recruited safely and we saw appropriate checks had been completed. People who used the service were involved in the recruitment process. We saw staff had received suitable training and they told us they felt competent with assisting to meet people’s needs.

People who used the service were supported to take their medicines as prescribed. They had access to healthcare professionals and were supported by staff to attend appointments. People were able to receive specialist dementia care and psychological therapies by accessing professionals funded by the service.

Staff supported people’s dietary needs and encouraged healthy eating. People were also encouraged to live a healthy lifestyle by engaging in activities, which they were interested in and enjoyed. These activities promoted independence and choice.

People who used the service, or their appointed representative, were involved in their care and contributed to reviews when possible. People who used the service and their relatives told us they knew how to access the provider’s complaints policy.

We also saw that people were supported by caring staff who encouraged them to express their opinions. Staff were seen communicating effectively with people and advocacy services were used when appropriate.

The registered manager understood and fulfilled their duty to report notifiable incidents to the Care Quality Commission as required under legislation. The provider had developed quality assurance and governance systems to highlight shortfalls and drive improvements within the service.

Further information is in the detailed findings below.

Inspection areas

Safe

Good

Updated 20 September 2017

The service continued to be safe.

Effective

Good

Updated 20 September 2017

The service continued to be effective.

Caring

Good

Updated 20 September 2017

The service continued to be caring.

Responsive

Good

Updated 20 September 2017

The service continued to be responsive.

Well-led

Good

Updated 20 September 2017

The service continued to be well-led.

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