Nupath Care Gateshead

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Responsive – this means we looked for evidence that the provider met people’s needs.

At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s needs were met through good organisation and delivery.
 

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people were at the centre of their care and treatment choices and they decided, in partnership with people, how to respond to any relevant changes in people’s needs.
Daily records showed that people were supported in line with their care plans. Care plans had input from people, their relatives or advocates, and health and social care professionals.
Care records were generally person-centred. The registered manager was supporting the development new staff who were responsible for writing care plans to ensure they were person centred.
 

The provider understood the diverse health and care needs of people and their local communities, so care was joined-up, flexible and supported choice and continuity.
Staff received person-centred care training and shadowing ensured they had the right approach with each person. People were involved in their local communities including visits to the Alan Shearer centre, shopping trips and going fishing.
 

The provider supplied appropriate, accurate and up-to-date information in formats that were tailored to individual needs.
One person used their own version of Makaton to communicate with staff. New staff shadowed experienced staff on to learn their signs before working directly with them. Information such as surveys and results were available in easy read formats.
A relative said, “[Person] is a British Sign Language user, but [staff] don’t sign. Instead, they use charts and gestures to communicate, and it works well enough. Some carers are actively learning sign language, which is reassuring. [Staff] try to adapt their communication style to suit his needs. They explain things clearly and make sure he understands what’s happening.”
 

The provider made it easy for people to share feedback and ideas, or raise complaints about their care, treatment and support. Staff involved people in decisions about their care.
Surveys were done annually, and the most recent results were highly positive. The management team spoke regularly to people or their advocates to check they were happy. When complaints had been raised, the staff had acted on them quickly and shared the concerns appropriately.
 

The provider made sure that people could access the care, support and treatment they needed when they needed it.
Staff understood the importance of ensuring people had access to the right health and social care services; staff helped people to do this through well planned and documented care.
 

Staff and leaders actively listened to information about people who are most likely to experience inequality in experience or outcomes and tailored their care, support and treatment in response to this.
The registered manages ensured staff understood people’s needs, preferences and anxieties; they put the right processes in place to support people and staff.
 

People were supported to plan for important life changes, so they could have enough time to make informed decisions about their future, including at the end of their life.
At the time of the inspection no one was receiving end of life care. Staff had received suitable training, and guidance was in place if needed.