Nupath Care Gateshead

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

People were treated with kindness, empathy and compassion, staff respected their privacy and dignity. Staff treated their colleagues with kindness and respect.
Comments from people included, “[Staff] are polite and respectful,” and “[Staff] always make sure I feel comfortable and respected.”
Relatives felt the same, their comments included, “[Person] finds [staff] easy to talk to and finds them helpful, kind, and respectful.”
 

Staff treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics.
People’s preferences around the gender of staff who cared for them was respected. Staff understood people’s specific communication needs.
 

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.
A relative said, “[Person] is supported to be independent where possible, with the carers providing the right level of help.” Where people could not verbalise their choices, guidance was in place for staff to ensure people could make choices when possible.
 

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress.
Daily care records showed staff reacted to people’s immediate needs quickly and appropriately. For example, ensured people received ‘when required’ medicines, went shopping when needed and went out into the community when they wanted to.
 

The provider cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care.
Managers held regular supervisions and team meetings to support staff. Feedback from staff was overwhelmingly positive. Comments included, “I feed very supported by the office (during a family illness) I choose to stay in work and management constantly kept in touch to make sure I was ok both physically and mentally. I do believe that management do try to look out for staff mental health and overall wellbeing.”