Nupath Care Gateshead

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
 

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them.
Initial care needs assessments were robust and person-centred. Formal checks were carried out 3 days and 6 weeks after a person started with the service (or sooner if needed), to ensure the care was appropriate to their needs.
A relative said, “[Person’s] care plan is updated whenever there are any issues, and they always keep us informed.”
 

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards.
Care records were person-centred. People were involved in planning their care and support. Where people were not able to share their preferences themselves, family or advocates and other health and social care professionals were included in decisions. Records showed that people were receiving care in line with their assessments.
A relative said, “[Staff] take the time to engage with [person] and make them feel included.” Another relative said, “[Staff] take the time to ensure [person] is comfortable before making any changes to their routine."
 

The provider worked well across teams and services to support people. Staff worked well together to give people positive effective care.
The registered manager held meetings with staff who worked with the same people regularly to ensure care was consistent. Staff said management were approachable. One staff member said, “We always shadow someone first when working with a new person. The [electronic care records] makes it easy, we tick what we have done and there is a box where you can raise a concern. If that isn't quick enough you can call the on-call person and get a quicker answer.”
We reached out to partner services that work with Nupath Care – Gateshead but did not receive any responses.
 

The provider supported people to manage their health and wellbeing to maximise their independence, choice and control. Staff supported people to live healthier lives and where possible, reduce their future needs for care and support.The provider supported people to manage their health and wellbeing to maximise their independence, choice and control. Staff supported people to live healthier lives and where possible, reduce their future needs for care and support.

The provider routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves.
Records showed that people and their advocates were asked for feedback regularly. Care records were reviewed annually at a minimum, unless people’s circumstances changed sooner. On some occasions there were conflicting care records where people’s needs had changed frequently. We were assured that staff were using the newest information to deliver care to people however, the registered manager confirmed they would check and update the records as soon as possible.
 

People were supported to have maximum choice and control over their lives. Staff supported them in the least restrictive way possible and in their best interests. Staff demonstrated a clear understanding of the principles of the Mental Capacity Act 2005 (MCA). The MCA provides a legal framework for making particular decisions on behalf of people who may lack the mental capacity to do so for themselves. Staff had received training regarding the MCA and policies were in line with the principles of the MCA.
One person said, “Using this service has made a huge difference in my life. I feel happier and more independent.” A relative said, “[Person] is supported to be independent where possible, with the carers providing the right level of help.”