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Inspection Summary


Overall summary & rating

Good

Updated 13 April 2018

Beck House is registered to provide accommodation and personal care for up to 23 younger adults with a learning disability, autistic spectrum disorder and associated complex needs. There were 18 people at the home on the day of our visit.

There was a registered manager for the service. A registered manager is a person who has registered with the Care Quality Commission (CQC) to manage the service. Like providers, they are 'registered persons'. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

The care service was developed and designed in line with the values that underpin the Registering the Right Support and other best practice guidance. These values include choice, promotion of independence and inclusion. People with learning disabilities and autism using the service can live as ordinary a life as any citizen. The service was homely and intimate and therefore allowed more personalised support. Its location also supported these principles by being close to shops, other amenities and public transport links that reduced risks of social isolation and strengthened links with the local community.

People, relatives and health professionals commented very positively about the caring ways that staff supported people at Beck House. We saw this through observations of people and staff together. We also saw this in the clear positive outcomes for the people at the home. Relative’s told us how their relatives was always very happy to come back to Beck house and was always greeted with warmth and kindness by the staff.

We saw how staff were very compassionate, kind and sensitive. Staff had built up warm relationships with the people they supported. People were seen to be very relaxed in the presence of staff. Relatives and professionals confirmed staff looked after people to a very high standard.

People were supported with their needs by a staff team who were skilled at understanding each person's needs and aspirations. The team had a really good understanding of each person’s complex learning disabilities and certain people’s sensory impairments. Staff supported people to be as independent as possible in all areas of their life. This was through positive engagement with them. Information was available in each person's preferred format including policies and procedures such as activity programmes and complaints.

People received a service that was flexible and adapted to their changing needs and wishes. This enabled people to have positive outcomes in their daily living. People felt a part of their community, and valued living a meaningful life both in and away from Beck House. Each person had their own very flexible timetable of activities. These were reflective of people’s hobbies and interests. They also included goals that people could achieve. People were well supported to develop confidence and social skills by interacting with peers regularly. People were also supported by staff to plan trips to visit relatives that did not live locally and to go to places and venues further afield and abroad.

The registered manager and provider were highly praised for their support. People, staff and relatives felt they were extremely open and approachable. Staff felt part of an open and empowering culture where they were respected as individuals and as part of a team. Relatives had very positive views of management. They said they always felt welcomed and kept up to date with how people were.

There was a clear person-centred culture that was fully embraced by the staff team. The staff were delivering a consistent approach and were encouraged to support people to try new things and to make positive changes in their lives. The provider, the registered manager and staff team all had a very strong understanding of positive risk taking. There were positive behaviour support plans in place. These helped ensure that staff supp

Inspection areas

Safe

Good

Updated 13 April 2018

The service remains good

Effective

Good

Updated 13 April 2018

The service remains good

Caring

Good

Updated 13 April 2018

The service remains good

Responsive

Outstanding

Updated 13 April 2018

The service improved to Outstanding.

People were really well supported with activities of their own choosing and they were encouraged to achieve personal goals. People had unique flexible time-tables that were varied and promoted independence and social engagement.

People each person had their own in-depth care plan tailored to their unique needs. The values of the services placed a strong emphasis on using innovative techniques to promote people’s quality of life.

Beck House supported and encouraged people to have close links to health professionals. Relatives felt the home had a very positive impact on their relative’s wellbeing and health.

People, relative’s and staff knew how to make their views known. People were actively encouraged to feedback how they felt People felt listened to and that their complaints were taken seriously and responded to promptly.

Well-led

Good

Updated 13 April 2018

The service remains good