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Fernbank Residential Home Good

Inspection Summary

Overall summary & rating


Updated 11 October 2019

Fernbank Residential Home, referred to in this report as Fernbank, is a care home providing accommodation and personal care for up to 46 older people, some who may also be living with dementia. There were 42 people living in the home at the time of our inspection. The service was one adapted building laid out over three floors with a new extension having recently been built.

People’s experience of using this service and what we found

People and relatives spoke highly of the service they received at Fernbank. People and relatives made comments including; “The care here is marvellous. They get nothing but praise from me”, “It’s good here. They are very supportive. I’m very happy” and “I am delighted. They do a wonderful job here. She is so well looked after.” The service had strong person-centred values and placed people’s wellbeing at the heart of their work. People received personalised support which met their needs and preferences.

Risks to people’s health, safety and wellbeing were identified, assessed and acted upon. People were protected from potential abuse by staff who had received training and were confident in raising concerns. There was a thorough recruitment process in place that checked potential staff were safe to work with people who may be vulnerable to abuse and avoidable harm.

People received their medicines as prescribed by their doctor and there were processes in place to manage the ordering, storing and disposal of medicines. Incidents and accidents were investigated, and actions were taken to prevent reoccurrence. Fernbank was clean, welcoming and pleasantly decorated. Staff received training and supervision to meet the needs of the people living in the service.

Staff knew people well and worked hard to enable them to share their views, make choices and live active lives as independently as possible. People were fully involved in the planning and delivery of their care.

People’s needs were assessed and care was planned and delivered to meet legislation and good practice guidance. People’s support plans contained personalised information which detailed how they wanted their care to be delivered. Staff worked hard to provide people with varied activities and stimulation that met their interests.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were supported by kind and caring staff who worked hard to promote their wellbeing. Staff were proud to work for the service and treated people with respect and dignity. The service promoted equality and diversity and worked hard to meet all of people’s individual needs.

There was strong leadership at the service. People and staff spoke highly of the registered manager and there was a positive culture at the service with people and staff feeling their voices were listened to.

There were effective quality assurance systems in place to assess, monitor and improve the quality and safety of the service provided.

For more details, please see the full report which is on the CQC website at

Rating at last inspection:

The last rating for this service was Good (published March 2017).

Why we inspected:

This was a planned inspection based on the previous rating.

Follow up:

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas



Updated 11 October 2019

The service was safe.

Details are in our safe findings below.



Updated 11 October 2019

The service was effective.

Details are in our effective findings below.



Updated 11 October 2019

The service was caring.

Details are in our caring findings below.



Updated 11 October 2019

The service was responsive.

Details are in our responsive findings below.



Updated 11 October 2019

The service was well-led.

Details are in our well-led findings below.