19 September 2017
During a routine inspection
Lordington Park provides care, support and accommodation for up to a maximum of 18 older people. Accommodation was over two floors with a lift provided to access the first floor. Accommodation consisted of communal lounge, dining room, laundry, kitchen office and bathrooms. There were 18 individual bedrooms which were all en-suite with one exception and this room had a bathroom directly opposite.
The service had two registered managers who shared the management responsibilities. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act and associated Regulations about how the service is run. At this inspection we were assisted by one of the registered managers and this person has been referred to as ‘The Registered Manager’ throughout the report.
At the last inspection carried out on the 18 August 2015 the service was rated Good. At this inspection we found the service remained Good.
We carried out this inspection as part of our routine schedule of inspections and to check that people were still receiving a good standard of care and support.
Risks to people had been assessed and risk assessments were in place. Staffing levels were maintained at an appropriate level to support people safely. There were safe recruitment practices followed. There was a policy and procedure regarding medicines and these were managed safely.
People told us they felt safe at Lordington Park and no one we spoke with had any concerns regarding the safety of people who used the service. There were policies and procedures regarding the safeguarding of adults. Staff had received training and were aware of the procedures to follow if they considered someone was at risk of abuse.
Each person had a care plan which gave guidance to staff on the support people needed and how this should be provided.
Staff received training to enable them to support people effectively and there were opportunities for them to study for additional qualifications. People were supported to have maximum choice and control of their lives and staff had received training in the Mental Capacity Act (MCA)) 2005 and associated legislation.
The CQC monitors the operation of the Deprivation of Liberty Safeguards (DoLS) which applies to care homes. We found the provider to be meeting the requirements of DoLS. The registered manager and staff were guided by the principles of the Mental Capacity Act 2005 (MCA) and associated regulations.
People told us the food provided was good. Staff supported them to have sufficient to eat and drink and to maintain a healthy diet. People had access to a range of healthcare professionals.
We observed that the staff who supported people were kind and caring and this was confirmed by people who told us they were able to express their views and these were respected by the staff who supported them.
Care plans were person centered and included information regarding people’s personal preferences and their likes and dislikes. This informed staff on how people wished to be supported. Activities were tailored to people’s individual needs and choices. There was a clear complaints procedure which was available for people and a copy was displayed on the notice board at the home.
People’s needs were regularly reviewed and care plans were updated as required to ensure the care and support provided was up to date and meeting individual needs.
The provider and registered manager’s operated an open door policy and told us they welcomed feedback on any aspect of the service. There was a policy and procedure for quality assurance and the registered manager’s and staff carried out a range of audits and checks to monitor the quality of the service provided. People, relatives and staff were consulted and asked their views about the quality of the service provided.