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  • Care home

Archived: Lordington Park

Overall: Good read more about inspection ratings

Lordington, Chichester, West Sussex, PO18 9DX (01243) 371536

Provided and run by:
Lordington Park

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Background to this inspection

Updated 17 January 2018

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This was an unannounced inspection which took place on 19 September 2017. The inspection was undertaken by one inspector and an expert by experience. An expert by experience is a person who has personal experience of using or caring for someone who uses this type of care service.

Before the inspection, we asked the provider to complete a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. They returned the PIR in good time and we used all this information together with other information we held about the service and the service provider to decide which areas to focus on during our inspection. This also included any statutory notifications sent to us by the registered manager about incidents and events that had occurred at the service. A notification is information about important events which the service is required to send to us by law.

During our inspection we observed staff interactions with people and also looked at care plans, risk assessments and medicines records for three people. We looked at training and recruitment records for two members of staff. We also looked at a range of records relating to the management of the service such as staff rotas, quality monitoring records and policies and procedures.

We spoke with six people and one visitor who was a friend of one of the service users to ask them their views of the service provided at Lordington Park. We also spoke to the visiting hairdresser, one of the registered manager’s, the cook a member of the domestic staff and two care staff.

Overall inspection

Good

Updated 17 January 2018

This was an unannounced inspection which took place on 19 September 2017

Lordington Park provides care, support and accommodation for up to a maximum of 18 older people. Accommodation was over two floors with a lift provided to access the first floor. Accommodation consisted of communal lounge, dining room, laundry, kitchen office and bathrooms. There were 18 individual bedrooms which were all en-suite with one exception and this room had a bathroom directly opposite.

The service had two registered managers who shared the management responsibilities. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act and associated Regulations about how the service is run. At this inspection we were assisted by one of the registered managers and this person has been referred to as ‘The Registered Manager’ throughout the report.

At the last inspection carried out on the 18 August 2015 the service was rated Good. At this inspection we found the service remained Good.

We carried out this inspection as part of our routine schedule of inspections and to check that people were still receiving a good standard of care and support.

Risks to people had been assessed and risk assessments were in place. Staffing levels were maintained at an appropriate level to support people safely. There were safe recruitment practices followed. There was a policy and procedure regarding medicines and these were managed safely.

People told us they felt safe at Lordington Park and no one we spoke with had any concerns regarding the safety of people who used the service. There were policies and procedures regarding the safeguarding of adults. Staff had received training and were aware of the procedures to follow if they considered someone was at risk of abuse.

Each person had a care plan which gave guidance to staff on the support people needed and how this should be provided.

Staff received training to enable them to support people effectively and there were opportunities for them to study for additional qualifications. People were supported to have maximum choice and control of their lives and staff had received training in the Mental Capacity Act (MCA)) 2005 and associated legislation.

The CQC monitors the operation of the Deprivation of Liberty Safeguards (DoLS) which applies to care homes. We found the provider to be meeting the requirements of DoLS. The registered manager and staff were guided by the principles of the Mental Capacity Act 2005 (MCA) and associated regulations.

People told us the food provided was good. Staff supported them to have sufficient to eat and drink and to maintain a healthy diet. People had access to a range of healthcare professionals.

We observed that the staff who supported people were kind and caring and this was confirmed by people who told us they were able to express their views and these were respected by the staff who supported them.

Care plans were person centered and included information regarding people’s personal preferences and their likes and dislikes. This informed staff on how people wished to be supported. Activities were tailored to people’s individual needs and choices. There was a clear complaints procedure which was available for people and a copy was displayed on the notice board at the home.

People’s needs were regularly reviewed and care plans were updated as required to ensure the care and support provided was up to date and meeting individual needs.

The provider and registered manager’s operated an open door policy and told us they welcomed feedback on any aspect of the service. There was a policy and procedure for quality assurance and the registered manager’s and staff carried out a range of audits and checks to monitor the quality of the service provided. People, relatives and staff were consulted and asked their views about the quality of the service provided.