Hutton Village Care Home

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

People were at the centre of how care was planned and delivered. The staff had a good understanding of people’s care and treatment. The service worked well with other professionals so people could have access to care in the way they wanted it. There were various forums for people to give their views such as resident committees, surveys, and care reviews. Staff had a good knowledge of people’s beliefs and cultural needs and ensured these were met. They had received training in equality and diversity

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

People’s care plans contained information about involvement with other professionals and staff worked in partnership with others to help ensure people received personalised care and support.

People told us they had opportunities to discuss their care and treatment and had access to other services when they needed them. A person told us, “I am waiting to see the optician and hearing people they have booked me in.” A relative said, “The Manager has a regular meeting with residents and families. It’s a helpful forum to raise concerns.”

Staff we spoke with understood their role in ensuring people's equality and diversity needs were met. Peoples religions and beliefs were equally respected. One staff member told us, "We have a regular church service, however for other religions I ask people if they have a certain faith leader they would like to come in." Staff spoke of people with genuine regard and were clearly knowledgeable about people’s differing preferences.

Care plans demonstrated personal wishes were documented. Where appropriate, Do Not Attempt Cardio-Pulmonary Resuscitation (DNACPR) orders were identified clearly in care plans. The service worked in partnership with other professionals and the local hospice to ensure people received good end of life care. PEACE documents were in the process of being updated. PEACE is an anticipatory end of life care plan used for those with dementia who no longer have the capacity to make end of life decisions for themselves.