Clare House Care Home

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

The last rating for this key question was good. At this assessment the rating has remained good.

This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

Staff assessed people’s needs and choices. People using the service and their relatives were consulted during assessments. Staff created care plans which reflected these assessments. These were regularly reviewed and updated when people’s needs changed.

Staff delivered evidence-based care. The provider had a programme of training which helped staff to understand how to meet people’s needs. People told us staff were well trained. Staff explained the training was helpful. Their comments included, “Training opportunities are excellent”, “We are encouraged to grow our skills” and “The training I get boosts my confidence.”

Managers discussed best practice with staff and shared guidance.

Staff understood about providing good care to meet people’s nutritional and hydration needs.

Staff worked well together. The provider had systems to enable staff to communicate effectively through meetings, handovers and written communication. Staff told us there was good teamwork. Staff worked closely with external professionals to share information about people’s needs.

Staff assessed and met people’s healthcare needs. People told us they were able to see external healthcare professionals when needed. The provider employed nurses who monitored people’s health and conditions. Nurses and the management team reviewed people’s health and nursing needs each week. They discussed changes in people’s condition, weight, skin integrity and health. They took appropriate action when people became unwell.

Staff monitored outcomes for people. The provider used an electronic care planning system which allowed staff to record when they provided care interventions and information about people’s mood and wellbeing. Managers reviewed and checked this information to make sure people’s care plans were being followed.

People were invited to take part in monthly reviews to discuss their care and any changes they wanted. They were supported to identify objectives and goals they wanted to achieve. Staff asked them whether they thought these objectives were being met.

The provider had systems to ensure people were asked for their consent. People told us they were given choices and asked to consent to their care plans. People explained staff asked for their consent when providing care. A person told us, “Staff always ask for consent. They would not do anything without my say so.”

Staff undertook training about the Mental Capacity Act 2005. They were able to explain their responsibilities under this act.

Staff carried out assessments when people lacked the mental capacity to make specific decisions. They worked with people’s representatives to help make decisions in their best interests when needed.