Clare House Care Home

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the service involved people and treated them with compassion, kindness, dignity and respect.

The last rating for this key question was good. At this assessment the rating has remained good.

This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

Staff were kind and respectful. People told us they had good relationships with staff. People told us staff were kind and polite. Their comments included, “I am always treated with respect”, “The staff are lovely, and we have a laugh together” and “Staff are helpful and go that extra mile.”

We observed staff treating people well. They offered people choices, spent time engaging with them and were gentle and respectful. Staff were patient and allowed people to take their time.

Staff spoke positively about the people they supported.

People told us they were offered a choice about the gender of staff who provided intimate personal care. Their preferences were recorded in care plans.

Staff treated people as individuals. People’s individual needs were recorded in care plans. People told us they felt staff understood and respected these. People told us their cultural and religious needs were met. The provider supported people to celebrate special events, birthdays, religious festivals and traditional celebrations. People told us they enjoyed taking part in these. The provider had adapted care and/or the environment and equipment when they identified an individual need.

Staff supported people to make choices and to be independent. Care plans included information about people’s preferences and abilities. People told us staff always offered choices and respected these. We also observed this.

Comments from people included, “I am independent, and the staff let me do the things I want” and “I am involved in all the decisions about my care.”

The provider employed staff who planned and facilitated a range of social events and activities. They provided individual support to enable some people to pursue their hobbies and organised group events, such as a gardening club. There were a range of outings to places people had said they wanted to visit, visiting entertainers and weekly events, including quizzes, music and games.

Staff responded to people’s immediate needs. They were attentive when people requested assistance and quick to offer help when they saw people may need this. Staff checked people’s comfort and wellbeing throughout the day. People told us staff were always attentive and available when they needed them. They explained staff responded to call bells quickly. Relatives told us staff were good at identifying a change in people’s health and requested medical intervention when needed.

The provider supported workforce wellbeing and enablement. Staff told us there was good teamwork and they were supported in their roles. Some staff explained they would like more formal opportunities to discuss their wellbeing and work with managers. We shared this feedback with the registered manager. They told us they had arranged for all staff to take part in appraisals of their work to discuss professional goals later in the year.