The Care Quality Commission
  • Care Home
  • Care home

Archived: Support for Living Limited - 13 Newburgh Road

Overall: Requires improvement read more about inspection ratings

13 Newburgh Road, Acton, London, W3 6DQ (020) 8993 5992

Provided and run by:
Support for Living Limited

All Inspections

15 and 16 January 2015

During a routine inspection

This inspection took place on 15 and 16 January 2015. The visit on 15 January 2015 was unannounced and we told the provider we would return on 16 January to complete the inspection.

The last inspection of the home took place on 23 November 2013 when the service was meeting all of the standards we inspected.

Support For Living – 13 Newburgh Road is a care home providing support and accommodation for up to seven people who have a learning disability and mental health needs. At the time of this inspection, three people were living in the home.

The home has a registered manager who has been in post since 2005. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

We found two breaches of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2010. Fire safety measures in the home were inadequate and people using the service and others would be at risk in the event of a fire. There were not enough staff at all times to care for and support people using the service.

You can see what action we told the provider to take at the back of the full version of this report.

Staff supported people in a caring and professional way, respecting their privacy and dignity.

Staff had the training they needed and they were able to tell us about people’s individual needs and how they met these in the home.

Staff understood the provider’s safeguarding procedures and they understood the importance of reporting any concerns about the welfare and safety of people using the service.

People consistently received their medicines safely and as prescribed.

We found the service to be meeting the requirements of the Deprivation of Liberty Safeguards (DoLS) and Mental Capacity Act 2005 (MCA). The Deprivation of Liberty Safeguards provide legal protection for vulnerable people who are, or may become, deprived of their liberty in a hospital or care home.

Care records reflected people’s health and social care needs and staff regularly reviewed each person’s care and support. The registered manager and staff communicated effectively to make sure all staff were kept up to date with each person’s care and support needs.

23 November 2013

During a routine inspection

During our inspection there were four people using the service and we spoke with three of these. We also spoke with the staff on duty. The people we spoke with were positive about living at the service and told us how they spent their time doing activities they liked and spending time with people they wanted to. The staff said they enjoyed working at the home and that there was good team work.

The staff had an in-depth knowledge of each person's needs and the support people needed to be independent in their lives. We observed that the people who use the service and the staff had developed positive relationships with each other and the staff treated people with respect and spoke with them in a courteous and professional manner.

People were involved in identifying where they needed support and how this was to be provided. This was reflected in the support plans that detailed how people's needs were to be met.

People were safeguarded against risks to their health and welfare through the training provided to staff and relevant risk management planning.

The majority of equipment and utilities at the service were routinely checked to ensure they were safe for people to use.

12 October 2012

During a routine inspection

People told us they were happy at the home and that staff supported them to be independent. People were provided with information that enabled them to make decisions about their care and treatment. We saw that people were supported to undertake activities both within the home and in the local community.

We observed staff interacting with people in a positive and respectful manner which maintained the privacy and dignity of the people they were supporting. One person told us they could 'come and go as I please'. Another said they had been involved in planning their holiday.

A health care professional told us that staff treated people with respect and that 'staff are very good with people'. An advocate we spoke with said staff were 'respectful'.

During our visit we observed and found people received support that met their individual needs and preferences. People where provided with information and support with their medication.