• Care Home
  • Care home

Support for Living Limited - 43 Shirley Gardens

Overall: Good read more about inspection ratings

43 Shirley Gardens, Ealing, London, W7 3PT (020) 8810 0431

Provided and run by:
Support for Living Limited

Latest inspection summary

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Background to this inspection

Updated 17 November 2023

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

Inspection team

The inspection team consisted of 1 inspector and an Expert by Experience who made calls to relatives after the inspection to ask them for feedback. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service.

Service and service type

Support for Living Limited - 43 Shirley Gardens is a ‘care home’. People in care homes receive accommodation and nursing and/or personal care as a single package under one contractual agreement dependent on their registration with us. Support for Living Limited - 43 Shirley Gardens is a care home without nursing care.

Registered Manager

This provider is required to have a registered manager to oversee the delivery of regulated activities at this location. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Registered managers and providers are legally responsible for how the service is run, for the quality and safety of the care provided and compliance with regulations.

At the time of our inspection there was a registered manager in post.

Notice of inspection

This inspection was unannounced.

What we did before the inspection

We reviewed information we had received about the service since the last inspection, including notifications of significant events. We contacted the local authority to ask for feedback. We used the information the provider sent us in the provider information return (PIR). This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make. We used all this information to plan our inspection.

During the inspection

We spoke with the registered manager, 4 staff and 5 people who used the service. We reviewed a range of records. This included 4 people's care records and 2 staff records. A variety of records relating to the management of the service, including audits were also reviewed. After the inspection, we spoke with 3 relatives to gain their views of the service provided.

Overall inspection

Good

Updated 17 November 2023

About the service

Support for Living Limited - 43 Shirley Gardens is a residential care home providing personal care and support to up to 7 people with mental health needs. At the time of our inspection there were 7 people using the service who were accommodated in 1 building over two floors.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

People’s experience of using this service and what we found

People indicated they received safe care. The provider had risk assessments and risk mitigation plans in place to help reduce risks and keep people safe.

Safe recruitment practices were followed to help ensure suitable people were employed. Staff received relevant training so they had the right skills to meet people’s care needs.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Care plans included information about individual care needs and people’s preferences. People using the service told us they knew how to raise concerns with the provider.

The provider had procedures for managing incidents, accidents, safeguarding alerts and complaints. Quality monitoring processes were in place to help monitor and improve service delivery.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection and update

The last rating for this service was good (published 26 September 2017).

Why we inspected

This inspection was prompted by a review of the information we held about this service.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.