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Linwood Requires improvement

Inspection Summary

Overall summary & rating

Requires improvement

Updated 8 October 2019

About the service

Linwood is a residential care home that was providing personal care to 41 people aged 65 and over at the time of the inspection. The service can support up to 67 people. Linwood accommodates 41 people in one adapted building across three separate floors, each of which has separate adapted facilities. One of the floors specialises in providing care to people living with dementia.

People’s experience of using this service and what we found

People were happy and cared for by a friendly and supportive care team. The home had a warm atmosphere which enabled people to enjoy the gardens and socialise. The first floor was in the process of being developed and adapted to meet the needs of people with dementia, but the improvements had not impacted positively upon people yet. The registered manager’s plan to improve this area was being implemented at the time of the inspection.

People told us they felt there were enough staff to support them. Staff were knowledgeable about risks and how to support people safely. People’s medicines were managed and administered safely and people’s healthcare needs were met. Staff had received training and supervision for their roles and staff spoke positively about the support they got from management.

People and staff said they got on well with the management team and had confidence that any issues they raised would be addressed. There were systems to involve people in their care as well as in the running of the service. People were consulted on food and activities and we received positive feedback on these aspects of their care. There were a variety of activities at the service as well as outings, events and regular fundraising initiatives the provider was involved with.

The management team had successfully implemented the majority of the action plan for improvement since the last inspection.

Rating at last inspection

The last rating for this service was Inadequate (25 Jan 2019).

Since this rating the provider completed an action plan after the last inspection to show what they would do and by when to improve. At this inspection we found improvements had been made and the provider was no longer in breach of regulations.

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas



Updated 8 October 2019

The service was safe.

Details are in our safe findings below.


Requires improvement

Updated 8 October 2019

The service was not always effective.

Details are in our effective findings below.



Updated 8 October 2019

The service was caring.

Details are in our caring findings below.


Requires improvement

Updated 8 October 2019

The service was responsive.

Details are in our responsive findings below.



Updated 8 October 2019

The service was well-led.

Details are in our well-Led findings below.