The Care Quality Commission
  • Doctor
  • Independent doctor

The Interface Clinic

Overall: Good read more about inspection ratings

55 Carshalton Road, Sutton, Surrey, SM1 4LH

Provided and run by:
Interface Specialist Care LTD

All Inspections

6 July 2023

During a monthly review of our data

We carried out a review of the data available to us about The Interface Clinic on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about The Interface Clinic, you can give feedback on this service.

27 Mar 2023

During an inspection looking at part of the service

This service is rated as Good overall.

The key questions are rated as:

Are services safe? – Good

We carried out an announced focused inspection at The Interface Clinic on 27 March 2023 to follow up on breaches of regulations identified at our previous inspection in September 2022 where we rated safe as requires improvement.

The Interface Clinic is an independent provider of services and provides treatments for skin and subcutaneous lesions requiring surgical management under local anaesthesia.

The practice manager is the registered manager. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons.’ Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

Our key findings were:

  • Risks to patients were assessed and monitored.
  • Recruitment and Immunisation records were consistently maintained for clinical and non-clinical staff.
  • Infection prevention and control audits were regularly undertaken in both main and branch sites.
  • Emergency medicines and equipment were checked regularly.
  • Regular formal staff meetings were in place.

Dr Sean O’Kelly BSc MB ChB MSc DCH FRCA

Chief Inspector of Hospitals and Interim Chief Inspector of Primary Medical Services and Integrated Care

9 Sep 2022;13 Sep 2022;15 Sep 2022

During a routine inspection

This service is rated as Good overall.

The key questions are rated as:

Are services safe? – Requires Improvement

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? – Good

We carried out an announced comprehensive inspection at The Interface Clinic on 13 September 2022 as part of our inspection programme. We inspected the branch sites on 9 September and 15 September 2022.

The Interface Clinic is an independent provider of services and provides treatments for skin and subcutaneous lesions requiring surgical management under local anaesthesia.

The practice manager is the registered manager. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

Our key findings were:

  • There was an effective system in place for reporting and recording significant events.
  • Risks to patients were not always assessed and monitored.
  • There was a system in place to receive safety alerts issued by government departments such as the Medicines and Healthcare products Regulatory Agency (MHRA).
  • Staff had the skills, knowledge, and experience to deliver effective care and treatment. Staff assessed patients’ needs and delivered care in line with current evidence-based guidance.
  • To ensure and monitor the quality of the service, the service completed audits which showed the effectiveness of the service.
  • Information about services and how to complain was available and easy to understand.
  • The provider was aware of and complied with the requirements of the Duty of Candour.
  • Patients said they were treated with compassion, dignity, and respect and they were involved in their care and decisions about their treatment.
  • The service had good facilities and was well equipped to treat patients and meet their needs.
  • The service held a range of policies and procedures which were in place to govern activity; staff were able to access these policies.
  • We saw there was leadership within the service and the team worked together in a cohesive, supported, and open manner.
  • The service proactively sought feedback from patients, which it acted on.

The areas where the provider must make improvements as they are in breach of regulations are:

  • Ensure that care and treatment is provided in a safe way for patients.

There were areas where the provider should make improvements are:

  • Consistently maintain recruitment and immunisation records for staff.
  • Undertake infection prevention and control audits for both main and branch sites.
  • Undertake regular checks for emergency equipment and calibration of clinical equipment.
  • Undertake regular appraisals for clinical and non-clinical staff and consistently maintain training records for staff.
  • Consider holding formal meetings.

Dr Sean O’Kelly BSc MB ChB MSc DCH FRCA

Chief Inspector of Hospitals and Interim Chief Inspector of Primary Medical Services and Integrated Care