The Interface Clinic

Updated 4 April 2023

The Interface Clinic is located at 55 Carshalton Road, Sutton, Surrey SM1 4LH. The provider Interface Specialist Care LTD has two branches located in Mitcham (at Cricket Green Medical Practice) and Leatherhead (at Leatherhead Hospital).

The provider offers treatment for skin and subcutaneous lesions requiring surgical management under local anaesthesia.

The clinical team at the service is made up of a male clinical lead, a female nurse, a female assistant practitioner, and two female healthcare assistants. Since the last inspection, the provider had recruited a female doctor under the Salaried Portfolio Innovation (SPIN) scheme which is a new to practice fellowship scheme. The non-clinical practice team consists of a practice manager and two administrative or reception staff members.

The service is open between 8am and 6pm Monday to Friday and between 8:30am and 4:30pm on Saturdays.

How we inspected this service

We reviewed a range of information we hold about the service and asked them to send us some pre-inspection information which we reviewed.

During our inspection we:

• Spoke with the practice manager and the clinical lead remotely through video conferencing.
• Reviewed personnel files, practice policies and procedures and other records concerned with running the service.

To get to the heart of clients’ experiences of care and treatment, we always ask the following five questions:

• Is it safe?

• Is it effective?

• Is it caring?

• Is it responsive to people’s needs?

• Is it well-led?

These questions therefore formed the framework for the areas we looked at during the inspection.

Updated 4 April 2023

This service is rated as Good overall.

The key questions are rated as:

Are services safe? – Good

We carried out an announced focused inspection at The Interface Clinic on 27 March 2023 to follow up on breaches of regulations identified at our previous inspection in September 2022 where we rated safe as requires improvement.

The Interface Clinic is an independent provider of services and provides treatments for skin and subcutaneous lesions requiring surgical management under local anaesthesia.

The practice manager is the registered manager. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons.’ Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

Our key findings were:

• Risks to patients were assessed and monitored.
• Recruitment and Immunisation records were consistently maintained for clinical and non-clinical staff.
• Infection prevention and control audits were regularly undertaken in both main and branch sites.
• Emergency medicines and equipment were checked regularly.
• Regular formal staff meetings were in place.

Dr Sean O’Kelly BSc MB ChB MSc DCH FRCA

Chief Inspector of Hospitals and Interim Chief Inspector of Primary Medical Services and Integrated Care