People’s experience of using this service and what we found
A range of quality assurance systems were in place to monitor and improve the service, however, these were not always used effectively. Some areas of the kitchen were unclean and water outlets had a build-up of limescale. Care staff supported people to eat in a caring and dignified way but did not always wash or sanitise their hands before moving on to support the next person.
Visitors were welcomed throughout the day and relatives told us staff were really friendly and helpful. An effective safeguarding system was in place to ensure people’s safety and people told us they felt safe. Risks relating to people’s individual health and care needs were assessed, and people received their medicines as prescribed. Staff supporting people with food and drink had received the appropriate training. Safe recruitment and background checks were in place and we observed there were enough staff to meet the needs of people using the service.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
The registered manager and regional director demonstrated they were focused on meeting positive outcomes for people. The provider held regular meetings to keep people informed of developments and changes to the service. Care plans and assessment processes considered people’s individual characteristics. Staff received regular supervision and attended frequent team meetings. Feedback about the registered manager was consistently positive and the provider worked closely with other health and social care professionals to ensure people received consistent and timely care.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was good (published 25 January 2020).
Why we inspected
We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.
The inspection was prompted in part by notification of an incident following which a person using the service died. This incident is subject to further investigation by CQC as to whether any regulatory action should be taken. As a result, this inspection did not examine the circumstances of the incident. However, the information shared with CQC about the incident indicated potential concerns about the management of specialised dietary requirements and choking risks. This inspection examined those risks. We found no evidence during this inspection that people were at risk of harm from these concerns. Please see the safe and well-led sections of this full report.
You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Woodgrange on our website at www.cqc.org.uk.
We will continue to monitor information we receive about the service, which will help inform when we next inspect.