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Inspection Summary


Overall summary & rating

Good

Updated 25 January 2020

About the service

Woodgrange is a nursing and care home located in Bourne, providing personal and nursing care to 55 people aged 65 and over at the time of the inspection. The service can support up to 64 people across three separate areas in the service. The three separate areas specialise in providing care to people living with dementia, people who require nursing care and who have residential care needs.

People’s experience of using this service and what we found

Staff understood their responsibilities to keep people safe. Safeguarding concerns had been identified and other agencies had been informed. Risks associated with people’s care had been identified and managed. There were systems in place to monitor and analyse accidents and incidents. People were supported by enough staff. Medicines were managed safely. Measures had been taken to reduce the risk of infection.

People’s needs had been assessed prior to admission to the service. Staff received on-going training and support. People with a range of dietary needs were supported to maintain a well-balanced diet. Staff worked in partnership with other agencies to provide timely care for people. The service design met the needs of people living in the service. People had access to healthcare services. People’s capacity had been assessed.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff knew people they were supporting well and interacted positively with people. Staff considered people’s equality. People felt they were treated with dignity and staff were kind.

People had care plans in place which were personal to them. There were several resources available to support people with their communication. People were supported to take part in activities and maintain hobbies. Complaints were handled in line with the organisations complaints policy. People's end of life wishes had been recorded.

There was an open, positive culture in the service. Relatives and staff highly commended the registered manager. People felt the registered manager was approachable and dedicated. There were robust systems in place to monitor quality in the service. Feedback was sought regularly to improve care provided.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good (published 27 July 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 25 January 2020

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 25 January 2020

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 25 January 2020

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 25 January 2020

The service was responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 25 January 2020

The service was well-led.

Details are in our well-led findings below.