You are here

Inspection Summary


Overall summary & rating

Good

Updated 26 July 2017

This inspection took place on 27 June 2017 and was unannounced. At the last inspection in March 2015 we found the service was rated ‘Good’ in all key questions and overall.

Wimbledon Beaumont DCA provides home care to people living in assisted living apartments. The apartments are based within the grounds of Wimbledon Beaumont, a nursing home run by the same provider. People living in the assisted living apartments live independently but can choose to purchase a care package from the provider, to assist them with their personal care and support if this is needed. This could range from one visit in the morning to a number of calls during the day. People who used this service had a range needs. At the time of the inspection, four people were using the service to provide them with personal care.

The service had a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission (CQC) to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have a legal responsibility for meeting the requirements in the Health and Social Care Act and associated Regulations about how the service is run.

At this inspection we found the service continued to be Good.

People were supported by staff who received training in safeguarding people from abuse. The provider had robust procedures to recruit only staff who were suitable to work with people, although there had been no new staff recruited since our last inspection. Staff managed people’s medicines safely. The provider managed risks to people well.

Staff received training, supervision and annual appraisal to support them to understand and meet people’s needs. Staff understood their responsibilities under the Mental Capacity Act 2005 to help ensure people’s rights were protected. People received food and drink according to their preferences and dietary requirements.

People were supported by staff who were kind and caring and treated them with dignity and respect. People were involved in their care and staff knew people’s needs and preferences well. Staff supported people to maintain their independence.

A range of activities were available to people according to their interests. The provider ensured information in people’s care plans was accurate as they were regularly reviewed. This meant they were reliable to staff to follow when caring for people. The provider involved people in their care reviews. A suitable complaints process was in place and people were confident any complaints they made would be investigated properly.

The service was well led and the registered manager and staff understood their roles and responsibilities. The provider encouraged open communication with people and staff. A range of suitable audits were in place to assess and monitor the quality of service delivery.

Further information is in the detailed findings section of the report.

Inspection areas

Safe

Good

Updated 26 July 2017

The service remains good.

Effective

Good

Updated 26 July 2017

The service remains good.

Caring

Good

Updated 26 July 2017

The service remains good.

Responsive

Good

Updated 26 July 2017

The service remains good.

Well-led

Good

Updated 26 July 2017

The service remains good.