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Archived: Langdale View Good

The provider of this service changed - see new profile


Inspection carried out on 19 October 2016

During a routine inspection

This was an unannounced inspection that took place on 19 October 2016.

Langdale View provides nursing and personal care for up to 36 older people. Some of the people using the service are living with dementia. The service is located in Leicester and accommodation is provided over three floors with a lift for access. At the time of our inspection there were 35 people using the service.

The service had a registered manager. This is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People told us they felt safe using the service and relatives told us staff knew how to keep people safe. Staff understood how to protect people from harm and what to do if they had concerns about their well-being.

Staff were aware of when people were at risk and took action to minimise the likelihood of them coming to harm. They encouraged people to use mobility aids and other adaptations to reduce the risk of fall and other accidents. Staff were vigilant and quick to intervene to help ensure people remained safe at all times.

There were enough staff on duty to meet people’s needs, talk with people, and support them to take part in activities. Records showed staff were safely recruited and suitable to work with people who use care services. People told us they received their medicines safely and on time.

The staff were knowledgeable and skilled and knew how to support people effectively. They had been trained in how to meet people’s general and specific needs. They sought medical and other advice for people where necessary, and worked closely with visiting healthcare professionals to ensure all people’s needs were met.

People told us they were happy with the food served and had plenty of choice as to what they ate. More staff had been made available at lunchtime to help ensure people could enjoy their meals in a calm and unhurried atmosphere. Drinks and snacks were available throughout the day and staff brought a well-stocked tea trolley round at intervals so people could choose what they wanted.

People made many positive comments about how kind and caring the staff were. We observed that although staff were busy and worked hard, they always found the time to talk with the people they supported. Staff encouraged people to take part in the service’s programme of group and one-to-one activities.

People said they thought the service was friendly and personalised and the managers and staff approachable and helpful. They told us they would feel comfortable raising concerns about the service if they needed to. Staff said they liked working at the service. They were supportive of each other and got on well with the people using the service, relatives and colleagues.

The registered manager and care manager worked closely together to ensure the service ran smoothly. They ensured people had opportunities to comment on the service and listened to them when they did. They carried out a system of audits and used the results of these to bring about ongoing improvements to the quality of the care and support provided.

Inspection carried out on 18 September 2014

During an inspection looking at part of the service

We spoke with four people who used the service and two relatives. They told us they were happy and liked the staff. One person said �you can have a laugh with the staff.� Relatives told us that staff were always kind and helpful.

We saw that people had opportunities to take part in recreational and social activities that met their individual needs and preferences. Each person had a plan of care for each identified need and risk assessments were completed with appropriate management plans in place. Staff had recorded important information about people�s life history and preferences.

We saw that significant improvements had been made to infection prevention and control and to the premises. The outside courtyard areas had been tidied up and appropriate outdoor furniture was accessible to people who used the service. All windows had been risk assessed and action taken to minimise risk to people.

Staff had received the training they required and had opportunities to discuss their performance with their line manager.

Inspection carried out on 17 February 2014

During a routine inspection

We spoke with two people who used the service. They told us they liked living at Langdale View and liked the staff. They also told us that at times other people who used the service shouted out and this was distressing. People had their needs assessed and care and support plans were in place. Some people were unoccupied for a lot of the time and their was very little provision of appropriate activities that were meaningful to them. We observed staff interacting with people who used the service. We saw that staff treated people with respect and kindness.

We saw that the majority of areas in the home were clean and tidy. Some of the systems in place to manage the prevention and control of infection did not meet expected standards.

We have asked the provider to properly demonstrate that all window glazing identified as a risk of people falling through or against is of a sufficient standard of safety.

There was an ongoing programme of staff training and supervision. Staff had received appropriate induction training but had not received all the training they required to meet people's needs.

There were systems in place to monitor the quality of service provision.

Inspection carried out on 7 August 2012

During a routine inspection

We spoke with five people who use the service. People were satisfied with the care and treatment they received. One person said ' I have a lovely room, they keep it clean and tidy for me'. Another person said they liked the staff.

Inspection carried out on 20 January 2011

During an inspection in response to concerns

Many people who live at Langdale View have cognitive impairment or communication difficulties; this meant that opportunities to ask people about their experience were limited.

One person told us that all the staff at Langdale view were nice and they were treated with respect at all times.

We observed interactions between staff and people living at Langdale View and found them to be extremely positive and respectful. People living at Langdale View appeared relaxed and comfortable.

People spoken to in the lounge told us how much they liked one particular care assistant.

One person told us the food is very nice.

Reports under our old system of regulation (including those from before CQC was created)