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Archived: Langdale View Good

The provider of this service changed - see new profile

Inspection Summary


Overall summary & rating

Good

Updated 6 December 2016

This was an unannounced inspection that took place on 19 October 2016.

Langdale View provides nursing and personal care for up to 36 older people. Some of the people using the service are living with dementia. The service is located in Leicester and accommodation is provided over three floors with a lift for access. At the time of our inspection there were 35 people using the service.

The service had a registered manager. This is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People told us they felt safe using the service and relatives told us staff knew how to keep people safe. Staff understood how to protect people from harm and what to do if they had concerns about their well-being.

Staff were aware of when people were at risk and took action to minimise the likelihood of them coming to harm. They encouraged people to use mobility aids and other adaptations to reduce the risk of fall and other accidents. Staff were vigilant and quick to intervene to help ensure people remained safe at all times.

There were enough staff on duty to meet people’s needs, talk with people, and support them to take part in activities. Records showed staff were safely recruited and suitable to work with people who use care services. People told us they received their medicines safely and on time.

The staff were knowledgeable and skilled and knew how to support people effectively. They had been trained in how to meet people’s general and specific needs. They sought medical and other advice for people where necessary, and worked closely with visiting healthcare professionals to ensure all people’s needs were met.

People told us they were happy with the food served and had plenty of choice as to what they ate. More staff had been made available at lunchtime to help ensure people could enjoy their meals in a calm and unhurried atmosphere. Drinks and snacks were available throughout the day and staff brought a well-stocked tea trolley round at intervals so people could choose what they wanted.

People made many positive comments about how kind and caring the staff were. We observed that although staff were busy and worked hard, they always found the time to talk with the people they supported. Staff encouraged people to take part in the service’s programme of group and one-to-one activities.

People said they thought the service was friendly and personalised and the managers and staff approachable and helpful. They told us they would feel comfortable raising concerns about the service if they needed to. Staff said they liked working at the service. They were supportive of each other and got on well with the people using the service, relatives and colleagues.

The registered manager and care manager worked closely together to ensure the service ran smoothly. They ensured people had opportunities to comment on the service and listened to them when they did. They carried out a system of audits and used the results of these to bring about ongoing improvements to the quality of the care and support provided.

Inspection areas

Safe

Good

Updated 6 December 2016

The service was safe.

People using the service felt safe and staff knew what to do if they had concerns about their welfare.

Staff supported people to manage risks whilst also ensuring that their freedom was respected.

There were enough staff on duty to keep people safe, meet their needs, and enable them to take part in activities.

Medicines were safely managed and administered in the way people wanted them.

Effective

Good

Updated 6 December 2016

The service was effective.

Staff were appropriately trained to enable them to support people safely and effectively.

People were supported to maintain their freedom using the least restrictive methods.

Staff had the information they needed to enable people to have sufficient to eat, drink and maintain a balanced diet.

People were assisted to access health care services and maintain good health.

Caring

Good

Updated 6 December 2016

The service was caring.

Staff were caring and kind and treated people as unique individuals.

Staff communicated well with people and knew their likes, dislikes and preferences.

People were encouraged to make choices and involved in decisions about their care.

Responsive

Good

Updated 6 December 2016

The service was responsive.

People received personalised care that met their needs.

Staff encouraged people to take part in group and one to one activities.

People knew how to make a complaint if they needed to and support was available for them to do this.

Well-led

Good

Updated 6 December 2016

The service was well led.

The service had an open and friendly culture.

The management welcomed feedback on the service and made improvements where necessary.

The provider used audits to check on the quality of the service.