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Archived: The Haven Care Home Good

The provider of this service changed - see new profile


Inspection carried out on 6 June 2019

During a routine inspection

About the service:

The Haven Care Home is a residential care home which provides accommodation and personal care in one adapted building, for up to 29 older people whose needs are associated with physical disabilities and those who live with dementia. At the time of the inspection 28 people were living at the service.

People’s experience of using this service and what we found:

People were protected against abuse and discrimination and their rights were upheld.

Staff received training and were supported to ensure they had the confidence, skills, and knowledge they needed to perform their roles effectively.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff treated people with kindness and their dignity and privacy was respected.

People and their relatives were involved in reviewing their care and making any necessary changes.

A process was in place which ensured complaints could be raised. Concerns were acted upon and lessons were learned through positive communication.

Positive feedback was received from the people, relatives and staff regarding the way the service was being led. The registered manager had developed a culture and approach based on the continuous development of the services being provided. Actions were taken, and improvements needed were made quickly when required.

Rating at last inspection:

The service was last inspected on 7 & 8 January 2016 (report published 22 February 2016) and was rated as good overall.

Why we inspected:

This was a planned inspection based on the rating at the last inspection. Following this inspection, the service remained rated good overall.

Follow up:

We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

For more details, please see the full report which is on the CQC website at

Inspection carried out on 7 and 8 January 2016

During a routine inspection

We inspected The Haven Care Home on 7 and 8 January 2016. The inspection was unannounced.

The Haven Care Home provides personal care and support for up to 29 older people, some of whom experience needs related to conditions such as dementia. It is located in a residential area within the village of Metheringham, Lincolnshire.

There was a registered manager in post at the time of the inspection. A registered manager is a person who has registered with the Care Quality Commission (CQC) to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

CQC is required by law to monitor the operation of the Mental Capacity Act, 2005 (MCA) and Deprivation of Liberty Safeguards (DoLS) and to report on what we find. DoLS are in place to protect people where they do not have capacity to make decisions and where it is considered necessary to restrict their freedom in some way to protect themselves. At the time of the inspection four people who lived in the home had their freedom restricted in order to keep them safe and the registered provider had acted in accordance with the MCA and DoLS.

People were safe living in the home. Staff cared for them in a warm and pleasant manner and upheld their rights to privacy, respect and dignity. People were also supported to maintain as much independence as they were able to.

People were supported to make their own decisions and choices wherever they were able to do so. Where people were not able to do so staff acted in their best interests and followed the guidance of the MCA. Those who were important in people’s lives were consulted and kept informed about their care.

People received all of the healthcare support they required in a timely manner. They also received a range of nutritious foods and drinks that met their assessed needs as well as their choices and preferences.

The culture within the home was based on openness and inclusion. People, their relatives and staff members were encouraged to express their views. Staff were guided and supported by the registered manager to provide a good quality of care for people and develop their skills and knowledge. They were recruited in a way that ensured they were suitable to work with people in the home and received training in order to meet people’s individual needs and preferences.

The registered manager had systems in place to regularly assess and improve the quality of care and services provided within the home. They acted in accordance with their responsibilities as a manager who was registered with CQC.

During a check to make sure that the improvements required had been made

We asked the provider to send us a report of the changes they would make to comply with the standards they were not meeting.

We found systems had been put in place to record and share information about people's finances in a clear and open way.

Systems had been put in place to monitor the quality of service provided by the home, and to highlight areas where changes or improvements to the service may be required.

Inspection carried out on 25 November 2013

During a routine inspection

All of the seven people we spoke with gave us positive feedback about the service. One of them said, �I get a lot of help from the staff who are all very kind to me. They�re cheerful and they want to help people.�

People had not been given accurate information about the fees they would have to pay. Records did not clearly show that people had been correctly charged for the facilities and services they had received.

People said they received all of the health and personal care they needed. Records confirmed that assistance had been provided in a safe, reliable and responsive way.

There were reliable systems for managing medication so that people safely received all of the medicines they needed.

Records showed that security checks had been completed on staff to help ensure that only suitable and trustworthy people were employed in the service.

Although quality checks had been completed some of them had not been sufficiently robust. This had resulted in people being at increased risk of being accommodated in a safe environment.

Inspection carried out on 2 January 2013

During a routine inspection

During our visit we spoke with five people who lived at the home, three members of staff, a visiting professional and other people who were visiting their relatives. We spent time observing how people were supported. We also looked at three people�s care records and spoke with the registered manager.

People told us they were happy living in the home. They made comments such as, �I choose what I want to do�, �Get a long nicely here, they [staff] do a great job� and �Staff keep me safer here than I am at home.�

People said they knew what to do if they were unhappy with anything or needed to make a complaint. One person said, �I know what to do if I have a grumble, staff usually help me to sort it out.�

We saw people received individualised care and support, from staff that were knowledgeable about their needs, wishes and preferences.

A visiting professional said, �The care and treatment for the residents is impeccable.� Another visitor told us, �xxx is safe here.�

Inspection carried out on 6 March 2012

During a routine inspection

One person we spoke with told us, �It�s a lovely, friendly place to live.� Another person said �They are very good staff. All seem to work well together.�