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Archived: The Haven Care Home Good

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Inspection Summary

Overall summary & rating


Updated 26 June 2019

About the service:

The Haven Care Home is a residential care home which provides accommodation and personal care in one adapted building, for up to 29 older people whose needs are associated with physical disabilities and those who live with dementia. At the time of the inspection 28 people were living at the service.

People’s experience of using this service and what we found:

People were protected against abuse and discrimination and their rights were upheld.

Staff received training and were supported to ensure they had the confidence, skills, and knowledge they needed to perform their roles effectively.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff treated people with kindness and their dignity and privacy was respected.

People and their relatives were involved in reviewing their care and making any necessary changes.

A process was in place which ensured complaints could be raised. Concerns were acted upon and lessons were learned through positive communication.

Positive feedback was received from the people, relatives and staff regarding the way the service was being led. The registered manager had developed a culture and approach based on the continuous development of the services being provided. Actions were taken, and improvements needed were made quickly when required.

Rating at last inspection:

The service was last inspected on 7 & 8 January 2016 (report published 22 February 2016) and was rated as good overall.

Why we inspected:

This was a planned inspection based on the rating at the last inspection. Following this inspection, the service remained rated good overall.

Follow up:

We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

For more details, please see the full report which is on the CQC website at

Inspection areas



Updated 26 June 2019

The service was safe.

Details are in our safe findings below.



Updated 26 June 2019

The service was effective.

Details are in our effective findings below.



Updated 26 June 2019

The service was caring.

Details are in our caring findings below.



Updated 26 June 2019

The service was responsive.

Details are in our responsive findings below.



Updated 26 June 2019

The service was well-led.

Details are in our well-Led findings below.