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Inspection Summary


Overall summary & rating

Good

Updated 25 November 2017

St Anns’ in Kettering accommodates and provides care for up to 39 older people, most of whom have dementia care needs. There were 31 people in the home when we inspected, with three other people in hospital.

At the last inspection on 30 July 2015, the service was rated ‘Good’. At this inspection we found the service remained ‘Good’.

A registered manager was in post although we were informed they would be submitting an application to voluntarily cancel their registration. The provider was recruiting a new manager and the successful candidate will apply to register. A registered manager is a person who has registered with the Care Quality Commission (CQC) to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social care Act 2008 and associated regulations about how the service is run.

People were safe. There were sufficient numbers of experienced and trained staff to safely meet people’s assessed needs. There were appropriate recruitment procedures in place to protect people from receiving care from staff that were unsuited to the job.

People’s needs had been assessed prior to admission and they each had an agreed care plan that was regularly reviewed to ensure they continued to receive the care and support they needed. People were safeguarded from abuse and poor practice by staff that knew what action they needed to take if they suspected this was happening. Risks to people’s safety were reviewed as their needs and dependencies changed.

People were treated equally and shown respect as individuals with a range of needs that came together from diverse backgrounds. They received care and support from staff that knew what was expected of them and they carried out their duties effectively and with compassion. Care plans were personalised and reflected each person’s individual needs and provided staff with the information and guidance they needed to manage risk and keep people safe.

People’s capacity to make informed choices had been assessed and the provider and staff were aware of the Mental Capacity Act 2005 and the importance of seeking people’s consent when receiving care and support. People were encouraged and enabled to do things for themselves by friendly staff that were responsive and attentive. Their individual preferences for the way they liked to receive their care and support were respected. Staff had insight into people’s capabilities and aspirations.

There were appropriate arrangements in place for people to have regular healthcare check-ups. People had access to community healthcare professionals and received timely medical attention when this was needed.

People who needed encouragement and support with eating a healthy diet received the help they required. They had enough to eat and drink.

Medicines were appropriately and safely managed and staff had received the training they needed in the safe administration of medicines. Medicines were securely stored and there were suitable arrangements in place for their timely administration.

People, and where appropriate, their family or other representatives were assured that if they were unhappy with the care provided they would be listened to and that appropriate action would be taken to resolve matters.

Inspection areas

Safe

Good

Updated 25 November 2017

The service remained safe.

Effective

Good

Updated 25 November 2017

The service remained effective.

Caring

Good

Updated 25 November 2017

The service remained caring.

Responsive

Good

Updated 25 November 2017

The service remained responsive.

Well-led

Good

Updated 25 November 2017

The service remained well-led.