Woodside View

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.At our last assessment we rated this key question good. At this assessment the rating has remained the same. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them.

The registered manager assessed people’s needs before they moved into the service. People’s needs were assessed in-person, and the registered manager told us people were able to complete a trial before moving permanently if they wished to do so. Once people moved into the service, there was a further assessment completed on the day of admission and regular reviews. People, their relatives and professionals were involved throughout the assessment process and areas assessed included people’s healthcare needs and dietary preferences

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards.

People and their relatives told us nutritional needs were met. They told us people were given a choice if they did not wish to have the meals on offer. One person told us in relation to meals, “There is a choice.” A relative told us, “She loves the soup. She put on weight when she came.” Where people had complained about the food, the registered manager told us they listened to feedback and tailored the menu around people’s preferences.

Staff completed nationally recognised tools, such as Waterlow to assess people’s skin integrity, and the malnutrition universal screening tool (MUST) to assess people’s risk of unplanned weight loss. The registered manager told us they ensured staff completed nationally recognised training, for example, to support the care of people with a learning disability and autistic people. A member of staff told us, “We have regular training and updates, which helps keep us confident in our work and makes sure we’re following the latest guidelines.”

The provider worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services.

People and their relatives told us care was coordinated and staff worked well internally and with external partners. One relative told us, “They’re really good.” Another relative said, “[Registered manager] is amazing. She’s been keeping us updated all the time.”

Staff knew people’s needs well and shared information appropriately. Staff completed daily handovers to communicate changes about people’s needs and what the plans were for the day. One member of staff told us in relation to handovers, “[The nurses] will talk about all the residents, if anybody did not have food or medication or if anybody has a sore or they went to hospital for anything.” Another member of staff told us, “I feel supported by my manager and colleagues. There’s always someone to turn to if I have a question or need advice.”

The provider supported people to manage their health and wellbeing to maximise their independence, choice and control. Staff supported people to live healthier lives and where possible, reduce their future needs for care and support.

People and their relatives told us staff supported them with their healthcare needs and ensured they had access to a variety of healthcare professionals, including community dentists, the local GP and a virtual ward programme with the local hospital. Staff ensured appointments were recorded in people’s care records. One relative told us, “They have regular GP visits and sometimes I have to chase the outcome but they always have the documents and paperwork so can answer any questions.”

Records showed that instructions from professionals were being recorded and followed by staff, and feedback from healthcare professionals who were involved in people’s care reflected this. One visiting healthcare professional told us, “They are good at letting us know.”

The provider routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves.

People and their relatives told us staff followed healthcare professionals’ advice and instructions to monitor people’s outcomes. One relative told us, “I always check [person] and am very meticulous at looking at him and his skin and I haven’t noticed anything of concern.” Another relative said, “They will encourage [person] by supporting her to walk. She can’t do very much but they always help her to get up and move.”

Staff told us they used a variety of methods to monitor and improve people’s outcomes. One member of staff told us, “When [person] came here, she didn’t eat and didn’t drink but then she started to eat and drinking. She liked soup so we gave her soup. We tried different things, we encouraged her.”

Healthcare professionals told us staff worked with them and followed their instructions which resulted in positive outcomes for people. A healthcare professional told us staff worked with them effectively and provided all information they required. They told us, “We have found them very helpful.” Another healthcare professional told us, “The staff here [are] approachable and responsive whenever I liaise with them about a new resident.”

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment.

People and their relatives told us staff sought consent from people and respected people’s decisions. One relative told us, “When I have been there, they will always explain to mum what is happening and what is being done to her.”

Staff had undertaken relevant training and understood the principles of the Mental Capacity Act 2005 (MCA). The registered manager also understood their responsibilities in relation to the MCA. Staff assessed people’s capacity where they had indications that the person may be lacking mental capacity. A member of staff told us, “We get good training on mental capacity, so we know how to support residents' choices.”