- Care home
Woodside View
Assessment report published 15 May 2026
Contents
Ratings
Our view of the service
Date of assessment: 31 March to 16 April 2026.
Woodside View is a nursing home registered to provide care and support for up to 26 people aged 65 and over, some of whom were living with dementia. At the time of the assessment, there were 19 people living in the service.
People received safe care provided by appropriately recruited and trained staff. Staff knew how to recognise and report safeguarding concerns internally and externally. Risk assessments and care plans contained information for staff to follow to keep people safe.
Where some care plans contained contradicting information, the registered manager addressed these areas when we made them aware and reviewed all people’s care plans to ensure they accurately reflected people’s needs. However, staff knew people’s needs well. Feedback from people, their relatives and our observations confirmed this.
People’s medicines were managed safely and there were governance systems in place to review the quality of the care provided.
There were sufficient staff to meet people’s needs and the environment was clean. Where one person told us they would like a wider range of activities, the registered manager told us they would work with the person to ensure activities were accessible to everyone living in the service.
We identified two doors which should be kept shut for fire safety reasons or attached to a suitable automatic closing device but these were wedged open. The registered manager ensured there were systems implemented to check these regularly when we made them aware.
People’s needs were assessed before they moved into the service. Staff worked well with healthcare professionals and other external organisations to monitor and improve people’s health. Staff understood their responsibilities in relation to the Mental Capacity Act 2005.
Staff told us their workloads were manageable and they felt supported by the provider.
Information was available in a format that suited people. The registered manager understood how barriers to people’s care affected them and were aware of the challenges. They told us they ensured there was an open culture, and feedback from staff and healthcare professionals reflected this.
The provider worked well with partners and there was a shared direction amongst the staff team. Staff told us they felt able to speak up and have any concerns addressed.
People's experience of this service
People and their relatives told us Woodside View was a safe home with compassionate staff who took the time to get to know them. They told us they received their medicines in line with their preferences.
People and their relatives told us the environment was clean and staff followed infection prevention and control guidance. They told us there were sufficient staff to meet people’s needs, they felt able to speak up if they had concerns, and they had access to healthcare professionals where they needed this. They told us they were able to request what they wished to eat and drink.
People and their relatives told us care was responsive to people’s needs and that staff worked well together with healthcare professionals. They told us staff knew how to give people choices and respected their wishes.
People and their relatives told us there was a positive culture at the service, and that the service was led by a capable registered manager. They told us the registered manager listened to their ideas and suggestions. Healthcare professionals and partners told us the service provided person-centred care by a group of staff who knew people well.