Woodside View

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. At our last assessment we rated this key question good. At this assessment the rating has remained the same. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect.

People and their relatives told us they were treated with kindness, compassion and respect. We observed staff interacting with people in a kind and compassionate way throughout our visit. Comments we received included, “The staff are all great. They really look after [person]”, “They are always kind and caring. I’ve never seen anything that would give me any concern”, and “The staff are amazing and kind.”

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics.

People and their relatives told us staff treated them as individuals. One person told us, “I get plenty of attention.” A relative commented, “They care for him very well and I cannot ask for more.”

Staff considered people’s social, cultural and religious needs and care records included relevant information. We saw people were supported to attend events that were important to them. One member of staff told us, “[Person] goes to church. She always talks about her church. She teaches us a lot of things. We listen to her.”

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.

People, their relatives and healthcare professionals told us people were supported to maintain independence, choice and control. One relative told us, “I go in 2 – 3 times a week and have always seen them be patient and kind. He needs much less care than when he first went in.” A healthcare professional told us, “Whenever I visit, I see residents being treated with respect and kindness by the whole team.”

Staff and leaders understood their responsibility to encourage people’s independence where people wished to. Care records included information for staff to follow on how to encourage people to maintain their independence and people were generally supported to undertake the activities they enjoyed. Where one relative told us the activities could be better tailored to suit the individual, the registered manager told us they were already aware of this and working on a suitable activity timetable.

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress.

People and their relatives told us the provider listened to their views and wishes, and staff took the time to get to know people. One relative told us, “I’m very happy. They understand her and really take the time.” Staff told us they had sufficient time to understand people’s needs to be able to quickly respond. One member of staff said, “We are interested to know their choices and personal information. We want to know about their history.”

The provider cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care.

Staff told us their workloads were manageable and they always felt supported by the registered manager with their wellbeing. One member of staff told us, “If I tell them, it’s difficult for me to come here (to work a particular shift), they (the management team) are very flexible. We have a request book here.” Staff told us they had the time to get to know people and did not have to rush.