G H Quality Care Limited - 63 Taunton Road

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

At our last assessment we rated this key question good. At this assessment the rating has remained good.

This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care was effective by assessing and reviewing their health, care, wellbeing and communication needs with them.

People had their needs assessed by a senior member of staff before they began to use the service. This helped to make sure the agency had enough staff, with the appropriate skills, to meet their needs.

The provider planned and delivered people’s care with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards.

Staff received up to date training and refresher training to make sure their practice continued to be in accordance with up-to-date guidance and legislation.

People had personalised care plans to make sure they received care in accordance with their assessed needs. One person said they had read their care plan and told us, “They [staff] do everything that they are required to do."

The provider worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services.

Staff told us that they worked well together as a team and communication between staff was good. One member of staff commented, “You never go in blind. If anything has changed you are always told and the care plan is updated.” Another staff member said they received all the information they needed to safely support new people.

The provider supported people to manage their health and wellbeing to maximise their independence, choice and control. Staff supported people to live healthier lives and where possible, reduce their future needs for care and support.

Staff worked with other professionals to make sure people’s needs were met. This included working with district nurses and occupational therapists to ensure people had the health support and equipment to maintain their independence where possible.

The provider routinely monitored people’s care to continuously improve it. They ensured that outcomes were positive and consistent, and that they met the expectations of people.

People said the staff supported them to maintain their chosen lifestyles. One person told us about how the support provided by staff had resulted in marked improvements in their health. Another person said, “The care is wonderful. If it wasn’t for the carers, I wouldn’t still be independent in my own home."

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment.

People received care and support in accordance with their wishes. The provider had recently introduced a new consent form. We saw people had signed these forms to agree to care being provided by the agency.

At the time of the inspection visit we were told everyone receiving the service had capacity to make decisions for themselves. However, staff had received training about the Mental Capacity Act 2005 and knew how to support people who may lack the capacity to make some decisions.