Background to this inspection
Updated
22 March 2018
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014. This was a comprehensive or focused inspection.
This inspection took place on 24 and 25 January 2018 and was announced. The provider was given 48 hours’ notice because the location provides a domiciliary care service we needed to be sure that someone would be available in the office. It also allowed us to arrange to visit people receiving a service in their own homes.
Before the inspection, the provider completed a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. We looked at the information in the PIR and also looked at other information we held about the service before the inspection visit.
The inspection was carried out by one adult social care inspector.
GH Quality Care provides care and support to people living in their own homes. At the time of the inspection they were providing personal care to 52 people. We spoke with five people who received a service We also spoke with two staff, a supervisor, the office manager and the registered manager.
We looked at records which related to people’s individual care and the running of the service. Records seen included three archived care and support plans held at the office, and the five working care plans for the people we visited. We also looked at quality audits, three staff personnel files, training and supervision records.
Updated
22 March 2018
GH Quality Care is a care service registered to provide personal care to people in their own homes (domiciliary care). The service specialises in providing a support to people in the local community who live in the Bridgwater area. We announced our intention to inspect the domiciliary service so we could be sure the registered manager, office manager, staff and people receiving a service were available to talk to us.
At the last inspection in September 2015, the service was rated Good. At this inspection we found the service remained Good.
Why the service is rated Good.
There was a registered manager in post the registered manager was also the service provider. A registered manager is a person who has registered with CQC to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
There were processes and practices in place to keep people safe. People told us they felt safe receiving care and support from GH Quality Care and with the staff they met. There was sufficient staff to meet people’s needs. People told us they received care and support from a team of regular staff whom they had come to know well and built relationships with.
People received effective care and support because staff understood their personal needs and abilities. Staff had the skills and knowledge to meet people’s needs. The provider had a programme of training which ensured staff had up to date guidance and information. People were always consulted fully before any care and support commenced.
People said they received support from staff who were always “polite and kind.” One person said, “The girls I see are brilliant they respect me for who I am. I would not change it at all.” Another person said, “Always a happy smiling face, something to look forward to.” People said all the staff they met went above and beyond the duties they expected.
People were supported to remain as independent as possible and some people were supported to maintain their interests and pursue their hobbies.
Staff were supported to develop their skills through training, staff meetings and one to one conversations. One staff member said, “The training is good they remind us when it is due and provide the resources.” The provider said they had started to use online training as well as the conventional methods they had previously used.
People and staff were supported by a registered manager/provider, office manager and care supervisor who were approachable and listened to any suggestions they had for continued development of the service provided.
There were systems in place to monitor the quality of the service, ensure staff kept up to date with good practice and to seek people’s views.