Supreme Care Services Limited Also known as 1-12502111923

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Responsive – this means we looked for evidence that the provider met people’s needs. This is the first assessment for this service. This key question has been rated good. This meant people’s needs were met through good organisation and delivery.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people were at the centre of their care and treatment choices and they decided, in partnership with people, how to respond to any relevant changes in people’s needs. Care records were written from the person’s point of view about the support they needed. The information about people was detailed with information such as how a person liked their tea to be made and the type of television programmes they enjoyed watching.

People receiving care told us staff were kind and considerate, one said, “They treat me with real respect, they have a lovely way about them, they ask how I am feeling and always have time to chat.”

The provider delivered care which was joined up and flexible. They were able to ensure continuity by providing the same staff for people which gave consistency in care. On the occasions when regular staff were not able to deliver the support, the provider had other staff available who were known to the person. The provider made referrals to other specialist services when required which meant people’s care needs were comprehensively met.

The provider supplied up-to-date information about the service and were in regular contact via telephone with people they supported and their families. They had information about the services delivered so people were able to understand and choose their care and support. The provider had information in other languages about the support they offered and had staff who could speak a range of different languages.

The provider made it easy for people to share their views about the care they received. The provider sought regular feedback from people they supported and their families. The feedback the provider received was positive. People were happy with their care, and they felt they were able to talk with the staff if there was a problem.

A person receiving care told us, “The care runs smoothly because they always keep me informed and involved with what is going on.”

The provider made sure that people could access the care, support and treatment they needed when it was required. The provider ensured that people’s care was seamless and staff worked alongside other professionals to ensure people had equal access to services when they needed them.

The provider ensured the people they supported who were likely to experience inequality in their experience of care were well represented. Staff advocated for people and used their knowledge of local services to ensure people’s outcomes matched expectations.

A professional we spoke with told us the registered manager and staff were well able to manage their responsibilities efficiently, always ensuring the best possible outcomes for people.

The provider worked with people to identify life changes. They supported the people and their families to identify and discuss future plans. Staff helped people to retain skills, maintaining their independence when they were able to.