Supreme Care Services Limited Also known as 1-12502111923

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. This is the first assessment for this service. This key question has been rated good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 80 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness and compassion and respected them as individuals. The registered manager told us how spot checks on care being delivered was used to ensure the values of the organisation were being put into practice. They also told us how respect for people and the homes they live in is a focus for discussion in both team meetings and supervision.

A person receiving care we spoke with told us, “They make me feel like a person, not a patient and I feel cared for, not just looked after.” Others talked about the caring nature of staff, their willingness to go above and beyond the work they were paid to do.

A family member of a person added, “They treat [relative] like family, it’s not just a job to them”.

The provider had a strong person-centred approach which was at the heart of what they did. Information about people was written in a respectful, dignified way. There was information about each person and the lives they had lived so far giving a sense of who they were. The support detailed in people’s plans was specific to the support they needed and also detailed people’s wishes around the way they wanted their care delivered. The provider had a workforce consisting of staff from many different faiths and cultures and were able to match people accordingly.

The provider promoted people’s independence and had choice and control over their own care, treatment and wellbeing. Staff told us about the importance of taking time to allow people to do as much for themselves as possible. They told us how they supported some people to regain skills following a period of illness and about what it meant to a person’s self-esteem in being able to do things for themselves.

The provider knew the people they supported and understood their needs. Staff were clear about the course of action to take if they were concerned about a person’s needs deteriorating. The provider had close working relationships with other professional agencies and sought support as and when required. Staff were confident that they could seek support from their managers at any time if there were concerns over the welfare of a person in their care.

One person told us how the provider was able to respond to their changing circumstances, they said, “When I needed more care after being in hospital they sorted it straight away, they listened to what I needed and made sure it happened. If something happens, they adapt quickly without fuss.”

The provider cared about and promoted the wellbeing of their staff. The provider rewarded staff for their dedication and hard work with a number of schemes such as worker of the month. Staff we spoke with were happy working for the provider and felt supported, particularly by the registered manager and their immediate supervisors who worked alongside them to deliver the care.