Supreme Care Services Limited Also known as 1-12502111923

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

This is the first assessment for this service. This key question has been rated good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them. People’s care plans were routinely reviewed every 3 months and when people’s needs changed. The provider gathered information from a range of sources to inform them about the support people needed and shared information with other professionals which ensured continuity of care. The staff told us that when people’s needs changed, they informed their senior staff who updated the care plans which meant information remained up to date.

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them. The provider worked alongside a range of professionals and followed recommendations. This included the use of specialist equipment that helped people stay safe and helped maintain their independence. Staff training included many aspects of care associated with an ageing group of people and they felt they had the training they needed to meet people’s needs in line with current best practice guidelines.

The provider worked well across teams and services to support people. The provider told us about their approach to assessing people’s needs and about the importance of joined up working with other professionals to ensure they have the information required to support people. A professional told us about how the provider was effective in working with other professionals. They told us the registered manager, and the staff team collaborated well across a number of agencies including GP’s, hospital staff and other specialist services, such as occupational therapy.

The provider supported people to manage their health and wellbeing to maximise their independence, choice and control.

Staff supported people to live healthier lives and where possible, reduce their future needs for care and support. Staff gave an example of how they had provided intensive support to a person who had lost their mobility owing to a health related matter and how, over time, they had helped them to regain the ability to walk and as a result, regain their independence.

The provider routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves. The provider monitored all aspects of people’s health and reviewed people’s wellbeing with them and others involved in their care on a regular basis. A professional told us how staff monitored people’s wellbeing and how they responded promptly to significant changes in people’s conditions.

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment. They involved people and their families in decision making about the care they provided. Capacity assessments were in place for people who needed support with decision making and where required, the provider involved others such as families and professionals in those processes. Staff understood the principles of the mental capacity act and the importance of making sure people were at the centre of decisions about their care.