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Satash Community Care Project Limited Good

Inspection Summary


Overall summary & rating

Good

Updated 24 August 2017

The inspection took place on the 28 June and 03 July 2017.

Satash Community Care provides accommodation and support for up to eight people who have a learning disability. On the day of our inspection the service had one vacancy.

The service had a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

The service was remarkably responsive. Since our last inspection the service had continued to make further improvements that had a positive impact on people’s lives. Staff, relatives, professionals and people living at the service all felt that the care at the service was exceptional and people were enabled to have a good quality life. Staff cared for people in a very kind and compassionate way, they knew them well and people were happy and relaxed at all times. People’s diverse needs had been met and the service were seen to be proactive in looking for ways this could be supported and enhanced. Relatives were very positive about the care provided at the service and complimentary about staff and management.

Staff showed a good knowledge of safeguarding procedures and were clear about the actions they would take to protect people. People’s medication was well managed and this helped to ensure that people received their medication safely. They were supported to be able to eat and drink sufficient amounts to meet their needs and were offered choice. We found that people’s healthcare was good. People had access to a range of healthcare providers such as their GP, dentists, chiropodists and opticians.

There was a regular and consistent staff team. The provider had appropriate recruitment checks in place which helped to protect people and ensure staff were suitable to work at the service. There were sufficient numbers of skilled, well trained and qualified staff on duty. Staff told us that they felt well supported in their role. We saw that staff had received training and formal supervision had been regularly provided.

People were treated with dignity and respect and staff interacted with people in a kind, caring and sensitive manner.

We found that detailed assessments had been carried out and that the care plans were very well developed around each individual’s needs and preferences. There were risk assessments in place and plans on how the risks were to be managed. We saw that appropriate assessments had been carried out where people living at the service were not able to make decisions for themselves; to help ensure their rights were protected. People were supported with taking every day risks and encouraged to take part in daily activities and outings.

People were happy and relaxed with staff. Systems were in place for people to raise concerns and they could be confident they would be listened to and that appropriate action would be taken. The provider had an effective quality assurance systems in place. People had the opportunity to feedback on their experiences and staff tried to involve people in day to day decisions and the running of the service. The service was very well managed.

Inspection areas

Safe

Good

Updated 24 August 2017

The service remains Good.

Effective

Good

Updated 24 August 2017

The service remains Good.

Caring

Good

Updated 24 August 2017

The service remains Good.

Responsive

Outstanding

Updated 24 August 2017

The service was very responsive.

The service has continued to develop to ensure it responds to people’s individual needs in all areas of their lives and ensures they were able to have a good quality of life. Interactions were natural, kind and caring and it was clear staff knew exactly what each person needed to enjoy a full and meaningful day. People were given the care they needed in response to their own diverse needs and people continued to be supported to develop and gain independence.

People were empowered to make choices and had as much control and independence as possible. They were involved in activities outside of the home and enabled to live as full a life as possible.

People were listened to and staff supported them if they had any concerns or were unhappy.

Well-led

Good

Updated 24 August 2017

The service remains Good.