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Village Care Limited - 3c Wesley Place Good

Reports


Inspection carried out on 29 August 2019

During a routine inspection

About the service

Village Care Limited - 3c Wesley Place is a domiciliary care service providing personal care to people in their own homes. At the time of the inspection the service was providing personal care to 50 older people.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People’s experience of using this service

People told us they received a good service and felt safe with the support they received from staff. Accidents and incidents were recorded and investigated, and risk assessments were in place. The registered manager and staff understood their responsibilities about safeguarding. Arrangements were in place to protect people from the risks associated with the management of medicines and the spread of infection.

Effective recruitment procedures were in place and there were enough staff on duty to meet people’s needs. Staff received appropriate training and supervision to maintain and develop their skills and knowledge to care for people in a person-centred way.

People’s care and support was based on detailed assessments and care plans which were regularly reviewed and updated. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible. The policies and systems in the service supported this practice.

Staff had developed caring relationships with people they supported. People were supported to take part in decisions about their care and treatment and their views were listened to. Staff respected people’s independence, privacy and dignity.

Effective management systems were in place to monitor the quality of the care provided and to promote people’s safety and welfare. People were kept aware of the provider’s complaints procedure.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good (published 15 February 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection carried out on 17 January 2017

During a routine inspection

This inspection took place on 17 and 19 January 2017 and was announced. We gave the registered provider 24 hours’ notice to ensure someone would be available at the office.

Village Care Limited - 3c Wesley Place provides care to people living in their own homes. On the day of our inspection there were 84 people using the service.

The service had a registered manager in place. A registered manager is a person who has registered with the Care Quality Commission (CQC) to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

We last inspected the service in December 2014 and rated the service as ‘Good.’ At this inspection we found the service remained ‘Good’ and met all the fundamental standards we inspected against.

People felt safe using Village Care Limited - 3c Wesley Place.

The registered provider had an effective recruitment and selection procedure in place. Any staff absences were covered by the registered provider’s own permanent staff. People who used the service and their family members said staff usually arrived on time and stayed for the agreed length of time.

Accidents and incidents had been appropriately recorded and risk assessments were in place for people who used the service and staff.

The registered manager understood their responsibilities with regard to safeguarding and staff had received training in the protection of vulnerable adults.

There was a safe system in place for the management of medicines and medicines administration records were completed accurately.

Staff were suitably trained and training was arranged for any due refresher training. Staff received regular supervisions and appraisals.

The registered provider was working within the principles of the Mental Capacity Act 2005 (MCA).

People were protected from the risk of poor nutrition and staff were aware of people’s nutritional needs. Care records contained evidence of visits to and from external health care specialists.

People who used the service and family members were complimentary about the standard of care provided by the staff at Village Care Limited - 3c Wesley Place and staff treated people with dignity and respect.

Care records showed that people’s needs were assessed before they started using the service and care plans were written in a person centred way.

Staff supported people who used the service with their social needs.

People who used the service and family members were aware of how to make a complaint.

Staff felt supported by the registered manager and were comfortable raising any concerns. People who used the service, family members and staff were regularly consulted about the quality of the service. People and family members told us the management and office staff were approachable.

Inspection carried out on 19/12/2014 and 23/12/2014

During a routine inspection

This inspection took place on 19 and 23 December 2014 and was unannounced. This meant the staff and provider did not know we would be visiting.

Village Care Limited – 3c Wesley Place provides personal care to people in the community. On the day of our inspection there were 77 people using the service.

Village Care Limitied had a registered manager in place. A registered manager is a person who has registered with the Care Quality Commission (CQC) to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

Village Care Limited was last inspected by CQC on 27 June 2013 and was compliant.

There were sufficient numbers of staff on duty in order to meet the needs of people using the service. The provider had an effective recruitment and selection procedure in place and carried out relevant checks when they employed staff.

Thorough investigations had been carried out in response to safeguarding incidents or allegations.

Medication care plans, medication records and risk assessments were completed and up to date.

Training records were up to date and staff received regular supervisions and appraisals, which meant that staff were properly supported to provide care to people who used the service.

Consent was obtained for care and treatment and the registered manager was aware of the service’s responsibilities with regard to the mental capacity act.

People who used the service told us they were well looked after by Village Care Limited – 3c Wesley Place. They told us, “They go above and beyond” and “she [care worker] is a lovely person and she’s very helpful.”

Staff treated people with dignity and respect and people were encouraged to care for themselves where possible.

Care records showed people’s needs were assessed before they started using the service and we saw care plans were written in a person centred way.

We saw a copy of the provider’s complaints policy and procedure and saw that complaints were fully investigated.

The provider had a robust quality assurance system in place and gathered information about the quality of their service from a variety of sources.

Inspection carried out on 24, 27 June 2013

During a routine inspection

In this report the name of a registered manager appears who was not managing the regulatory activities at this location at the time of the inspection. Their name appears because they were still the Registered Manager on our register at the time. The provider had notified us of the reason for this in line with regulatory requirements.

As part of this scheduled inspection we followed up on a compliance action set at the previous inspection in October 2012. We found improvements had been made in this area.

The inspection was completed over 2 days. On 24 June 2013 we visited the main offices of the provider and on 27 June 2013 we spoke with people who used the service and their relatives or representatives.

The provider had a process in place for seeking consent for care and treatment. People we spoke with, including relatives and carers of people who used the service, told us they were involved in decisions about their care.

We found people�s needs were assessed and care and treatment was planned and delivered in line with their individual care plan. Comments included �I find Village Care to be very flexible�, �We�ve established a good relationship with regular carers� and �I�m more than happy with things.�

People were protected from the risk of infection because appropriate guidance had been followed. People told us the care staff took precautions to prevent the spread of infection when they provided care to them. They said the staff washed their hands regularly and wore disposable gloves when it was necessary.

People we spoke with were complimentary about the staff employed by the provider to give care and support to them. Comments included �We get on very well (with the staff). I feel like part of a family�, �She (care worker) is like a breath of fresh air coming in� and �Thrilled to bits we�ve found somebody like (staff�s name).� People also said they felt the care staff had the skills and experience to be able to meet their needs.

We found there were effective recruitment and selection processes in place.

People who used the service and their representatives were asked for their views about their care and they were acted upon.

People told us they were generally happy with the service and knew how to contact one of the managers if they had any concerns. Comments from the people we spoke with included �I�ve no complaints at all�, �I can�t say anything wrong� and �If I get a little mini crisis, they are very flexible.�

Inspection carried out on 2 October 2012

During a routine inspection

We spoke with people who used the service and their relatives as part of this inspection. Everyone we spoke with told us the staff treated their relatives with respect and dignity.

People told us they always had the same team of staff coming to their home. People explained to us how important this was for them as they liked to get to know the staff supporting them.

We asked about staff practices and were told staff were friendly and polite and understood the support needs of the people in their care. One person told us �I�m very happy with Village care, they�re very professional.�

People told us they never had a missed call and staff stayed for the full time agreed in their care plan. Relatives told us if their family member was unwell the staff would always contact them and make sure they were safe until help arrived.

Everyone told us there was good communication between the company, staff, relatives and people who used the service.

People told us they felt able to say if they were unhappy with any aspect of their care. One person said �I can�t say I have any problems but if I did I would ring and tell them.� Another person told us �I would happily ring the office to express my views.� People also told us the manager regularly went to see them to check how they were.