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Village Care Limited - 3c Wesley Place

Overall: Good read more about inspection ratings

3C Wesley Place, Coxhoe, Durham, County Durham, DH6 4LG (0191) 377 3040

Provided and run by:
Village Care Limited

Latest inspection summary

On this page

Background to this inspection

Updated 3 October 2019

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

Inspection team

The inspection was carried out by one inspector and one expert by experience. The expert by experience had personal experience of caring for someone who used this type of care service.

Service and service type

Village Care Limited - 3c Wesley Place is a domiciliary care service. It provides personal care to people living in their own homes.

The service had a manager registered with the Care Quality Commission (CQC). They and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection

We gave the service 24 hours’ notice of the inspection visit to ensure someone would be available to speak with us and show us records.

Inspection activity started on 29 August 2019 and ended on 6 September 2019. We visited the office location on 6 September 2019.

What we did before inspection

We checked the information we held about this location and the provider, for example, inspection history, statutory notifications and complaints.

We used information the provider sent us in the Provider Information Return (PIR). This is information we require providers to send us at least once annually to give some key information about the service, what the service does well and improvements they plan to make.

We contacted professionals involved in caring for people who used the service, including commissioners and social workers. We also contacted the local Healthwatch. No concerns had been raised with them about the service. Healthwatch is the local consumer champion for health and social care services. They give consumers a voice by collecting their views, concerns and compliments through their engagement work. Information provided by these professionals was used to inform the inspection.

During the inspection

We spoke with nine people who used the service and 10 relatives. We spoke with the registered manager, provider, two care staff and two health/social care professionals.

We reviewed a range of records. This included four people’s care and medicine records. We looked at the personnel files for four staff and records related to the management of the service.

After the inspection

We continued to seek clarification from the provider to validate evidence found. We looked at training data and quality assurance records. The registered manager sent us various information requested in a timely manner.

Overall inspection


Updated 3 October 2019

About the service

Village Care Limited - 3c Wesley Place is a domiciliary care service providing personal care to people in their own homes. At the time of the inspection the service was providing personal care to 50 older people.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People’s experience of using this service

People told us they received a good service and felt safe with the support they received from staff. Accidents and incidents were recorded and investigated, and risk assessments were in place. The registered manager and staff understood their responsibilities about safeguarding. Arrangements were in place to protect people from the risks associated with the management of medicines and the spread of infection.

Effective recruitment procedures were in place and there were enough staff on duty to meet people’s needs. Staff received appropriate training and supervision to maintain and develop their skills and knowledge to care for people in a person-centred way.

People’s care and support was based on detailed assessments and care plans which were regularly reviewed and updated. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible. The policies and systems in the service supported this practice.

Staff had developed caring relationships with people they supported. People were supported to take part in decisions about their care and treatment and their views were listened to. Staff respected people’s independence, privacy and dignity.

Effective management systems were in place to monitor the quality of the care provided and to promote people’s safety and welfare. People were kept aware of the provider’s complaints procedure.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good (published 15 February 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.