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Village Care Limited - 3c Wesley Place Good

Inspection Summary


Overall summary & rating

Good

Updated 3 October 2019

About the service

Village Care Limited - 3c Wesley Place is a domiciliary care service providing personal care to people in their own homes. At the time of the inspection the service was providing personal care to 50 older people.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People’s experience of using this service

People told us they received a good service and felt safe with the support they received from staff. Accidents and incidents were recorded and investigated, and risk assessments were in place. The registered manager and staff understood their responsibilities about safeguarding. Arrangements were in place to protect people from the risks associated with the management of medicines and the spread of infection.

Effective recruitment procedures were in place and there were enough staff on duty to meet people’s needs. Staff received appropriate training and supervision to maintain and develop their skills and knowledge to care for people in a person-centred way.

People’s care and support was based on detailed assessments and care plans which were regularly reviewed and updated. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible. The policies and systems in the service supported this practice.

Staff had developed caring relationships with people they supported. People were supported to take part in decisions about their care and treatment and their views were listened to. Staff respected people’s independence, privacy and dignity.

Effective management systems were in place to monitor the quality of the care provided and to promote people’s safety and welfare. People were kept aware of the provider’s complaints procedure.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good (published 15 February 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 3 October 2019

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 3 October 2019

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 3 October 2019

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 3 October 2019

The service was responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 3 October 2019

The service was well-led.

Details are in our well-led findings below.