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Outlook Care - Veronica Close Good

Inspection Summary

Overall summary & rating


Updated 27 September 2018

We carried out an unannounced inspection of Outlook Care - 86-88 Veronica Close on 30 August 2018. At our last inspection on 26 January 2016 the service was rated ‘Good’. At this inspection, we found the service remained ‘Good’.

Outlook Care - 86-88 Veronica Close is a care home. People in care homes receive accommodation and nursing or personal care as a single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

It is a care home for up to 10 people with learning disabilities and autism. The care service has been developed and designed in line with the values that underpin the Registering the Right Support and other best practice guidance. These values include choice, promotion of independence and inclusion. People with learning disabilities and autism in the home can live as ordinary a life as any citizen. Nine people were living in the home at the time of our inspection.

The home had a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the home. Like registered providers, they are 'registered persons'. Registered persons have legal responsibility for meeting the legal requirements in the Health and Social Care Act 2008 and the associated regulations on how the home is run.

We made a recommendation at our last inspection, for the provider to ensure there was availability of hand sanitisers in bathrooms, to control possible spreads of infection. At this inspection, we saw the provider had made improvements to ensure infection control procedures were followed. We found all bathrooms contained sufficient amounts of anti-bacterial sanitisers and gels for people, staff and visitors to use, to help protect against the spread of infections in the home.

People received safe care and there were enough staff on duty to support people. Recruitment processes were safe, which ensured that staff were suitable to work with people who needed support. Systems were in place to ensure medicines were administered safely and when needed.

Equipment in the service was safe to use. They were maintained and serviced regularly. People lived in an environment that was clean, safe and suitable for their needs. Accidents and incidents were monitored and analysed to ensure they were minimised in future.

Staff knew how to keep people safe. Risks to them were identified and there was guidance in place for staff to minimise these risks. People were supported by staff who had received training to ensure they had the skills to support them.

People’s nutritional needs were met. Staff worked with health and social care professionals, such as speech and language therapists and GPs, to ensure that people remained healthy and well.

People were supported to have choice and remain as independent as possible. The service was compliant with the principles of the Mental Capacity Act 2005 and Deprivation of Liberty Safeguards. People and relatives were involved in decisions about their care. They were able to provide feedback and make suggestions about what they wanted from the service.

Staff continued to be responsive to people’s needs. They were supported by staff who knew them well. The staff were caring and treated people with respect. Their privacy and dignity were maintained.

People and relatives were involved in the development and review of their care plans, which were personalised according to each person's needs.

We saw that staff supported people patiently and were attentive to their needs. They engaged with people in a kind and considerate manner. People took part in activities and social events that they enjoyed. They were able to provide feedback and make suggestions about what they wanted from the service.

Since the last inspection, a new registered manager had started to manage the service. They had implemented systems to ensure the quality of the service was monitored

Inspection areas



Updated 27 September 2018

The service was safe. People were protected from the spread of infection and protective equipment was used.

Systems were in place to protect people from abuse and staff understood their responsibility around safeguarding.

Staff had been recruited safely with suitable checks on their backgrounds completed.

There were sufficient numbers of staff employed to meet the needs of people in the service.

Risk assessments were in place to guide staff on how to support people and keep them safe.

Medicines were administered and managed in a safe manner.



Updated 27 September 2018

The service remains effective.



Updated 27 September 2018

The service remains caring.



Updated 27 September 2018

The service remains responsive.



Updated 27 September 2018

The service remains well-led.