- Care home
Outlook Care - Veronica Close
Assessment report published 18 June 2026
Contents
Ratings
Our view of the service
Outlook Care-Veronica Close is a care home providing support with personal care to adults with learning disabilities and/or autistic people. The service is registered to provide support to a maximum of 10 people and at the time of our inspection 9 people were using the service. This service was last rated good 27 September 2018.
We undertook an unannounced inspection visit to the service on the 7 May 2026. We carried out a comprehensive assessment, which means we reviewed all the quality statements. As a result of this inspection, we have rated the service as good for safe, effective, caring, responsive and well-led and good overall.
We expect health and social care providers to guarantee autistic people and people with a learning disability the choices, dignity, independence and good access to local communities that most people take for granted. Right support, right care, right culture is the statutory guidance which supports CQC to make assessments and judgements about services providing support to people with a learning disability and/or autistic people. We considered this guidance as the service is registered for people who have a learning disability and/or who are autistic. The service met this guidance.
The care plans were well written and were regularly reviewed. They included information about how to support the people and included their views about the support they wanted. The care plans were detailed, person-centred and easy for staff to follow. People including their relatives, were listened to and involved in planning their care. However, the provider did not always routinely monitor people’s care and support to continuously improve it. We discussed this the registered manager and they started to make required improvements.
Risks were well managed and the plans included step by step guidance for staff to follow to ensure the person’s safety during support. The risks highlighted the physical assistance the person needed, and the care required by staff to ensure the safety of the person and themselves. People felt the staff treated them with respect kindness and maintained their dignity when providing support. However, potential risks in the care environment were not always managed properly. We discussed this the registered manger and they started to make required improvements.
The service had enough staff employed to keep people safe. Pre-employment checks were completed. Staff completed an induction at the beginning of their employment and received ongoing support through training and supervision.
Systems to monitor the quality and safety of the service were in place but they were not effective.
People's experience of this service
People were positive about the care and support provided by Outlook Care-Veronica Close. People and their relatives were involved in making decisions about their care and support. People and their relatives engaged with the service and provided feedback about the care. They were happy with the service and the overall support provided. A person told us, “I am happy here. The staff are good.” A relative said, “My [Relative] is happy and safe. They seem to like staff.” A healthcare professional said, “The provider had made physical changes to the environment to maintain safety.”